Cory Macdonald Email & Phone Number

Surprise, Az, Us

I help to drive awareness of Starbucks Ethics & Compliance (E&C) program globally by supporting the implementation of our program strategies and related initiatives. In this role, I also work to promote ethical behavior, encourage proper decision-making and provide Starbucks partners (employees) with the training and information they need to do the right thing in any context.

Greater Seattle Area

As a learning program manager on the Partner Experience & Events Team, I worked collaboratively and cross-functionally to create and curate a suite of tools and resources that could be used across the enterprise to reinforce our Mission & Values, culture, heritage, and rituals. These tools and resources work to inspire and spark connection to the Mission & Values.

Seattle, Washington

Seattle, Wa

Assisted in developing and facilitating system, procedural, product and fit related training for contact center employees. Ensured effectiveness of said training for contact center employees to have the necessary skills to support the achievement of facility goals and objectives. Collaborated with multiple departments, including merchandisers and project experts to develop training materials and displays. Responsible for creating, updating and maintenance of materials as well as internal SharePoint site. Identified training opportunities and worked to communicate suggestions to Leadership. Converted Classroom training materials to virtual e-Learning modules using Articulate Storyline.

Worked with multiple teams and departments in an effort to resolve customer issues. Utilized problem solving skills to effectively offer solutions to Contact Center employees while helping them to assist their customers. Supported internal, external and International customers, by taking calls, chats and e-mails. Delivered exemplary customer service through strong ownership and professionalism. Demonstrated a commitment to teamwork through relationship-building and collaboration. Worked to improve productivity through effective time management and a commitment to strong results.

Placed orders for customers via telephone calls or live chat, and keyed data into order entry system. Assisted customers with exchanges and replacement orders; processed customer financial adjustments when necessary. Followed through on customer commitments in a timely manner. Able to troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog. Provided customers with critical product information to ensure top tier customer satisfaction.

Assisted buyer in managing replenishment items that reflected the strategies of the division. Managed vendor performance to achieve financial objectives by tracking purchase orders, handling replenishment administration, etc. Supported buyers in developing, communicating and presenting product direction for department teams.