Cory Macdonald

Cory Macdonald Email and Phone Number

Learning Manager, Ethics and Compliance @ Starbucks
Surprise, AZ, US
Cory Macdonald's Location
Surprise, Arizona, United States, United States
Cory Macdonald's Contact Details

Cory Macdonald work email

Cory Macdonald personal email

n/a
About Cory Macdonald

I'm a passionate instructional designer with a love for eLearning development. I combine strong writing skills, video/audio creation and design capabilities, using eLearning authoring software such as Articulate Storyline or DominKnow.I'm highly skilled in crafting eLearnings that are creative, engaging, and dynamic. I've also facilitated trainings to groups of all sizes, both in-person and virtually. Regardless of the size of the audience, I work to communicate the content with dignity and respect for learners of all levels

Cory Macdonald's Current Company Details
Starbucks

Starbucks

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Learning Manager, Ethics and Compliance
Surprise, AZ, US
Website:
starbucks.com
Employees:
170752
Cory Macdonald Work Experience Details
  • Starbucks
    Learning Manager, Ethics And Compliance
    Starbucks
    Surprise, Az, Us
    View
  • Starbucks
    Learning Manager, Ethics & Compliance
    Starbucks Nov 2019 - Present
    I help to drive awareness of Starbucks Ethics & Compliance (E&C) program globally by supporting the implementation of our program strategies and related initiatives. In this role, I also work to promote ethical behavior, encourage proper decision-making and provide Starbucks partners (employees) with the training and information they need to do the right thing in any context.
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  • Starbucks
    Learning Program Manager, Partner Experience & Events
    Starbucks May 2019 - Nov 2019
    Greater Seattle Area
    As a learning program manager on the Partner Experience & Events Team, I worked collaboratively and cross-functionally to create and curate a suite of tools and resources that could be used across the enterprise to reinforce our Mission & Values, culture, heritage, and rituals. These tools and resources work to inspire and spark connection to the Mission & Values.
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  • Starbucks
    Learning Specialist (Instructional Designer)
    Starbucks Apr 2016 - Nov 2019
    Seattle, Washington
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  • Nordstrom.Com
    Learning & Development Specialist
    Nordstrom.Com Feb 2013 - Mar 2016
    Seattle, Wa
    Assisted in developing and facilitating system, procedural, product and fit related training for contact center employees. Ensured effectiveness of said training for contact center employees to have the necessary skills to support the achievement of facility goals and objectives. Collaborated with multiple departments, including merchandisers and project experts to develop training materials and displays. Responsible for creating, updating and maintenance of materials as well as internal SharePoint site. Identified training opportunities and worked to communicate suggestions to Leadership. Converted Classroom training materials to virtual e-Learning modules using Articulate Storyline.
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  • Nordstrom.Com
    Lead Customer Service Specialist
    Nordstrom.Com Jul 2012 - Jan 2013
    Worked with multiple teams and departments in an effort to resolve customer issues. Utilized problem solving skills to effectively offer solutions to Contact Center employees while helping them to assist their customers. Supported internal, external and International customers, by taking calls, chats and e-mails. Delivered exemplary customer service through strong ownership and professionalism. Demonstrated a commitment to teamwork through relationship-building and collaboration. Worked to improve productivity through effective time management and a commitment to strong results.
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  • Nordstrom.Com
    Customer Service Specialist
    Nordstrom.Com Oct 2011 - Dec 2012
    Placed orders for customers via telephone calls or live chat, and keyed data into order entry system. Assisted customers with exchanges and replacement orders; processed customer financial adjustments when necessary. Followed through on customer commitments in a timely manner. Able to troubleshoot and resolve all customer service inquiries or issues arising from Internet and catalog. Provided customers with critical product information to ensure top tier customer satisfaction.
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  • Nordstrom
    Assistant Replenishment Buyer, Rack Cosmetics
    Nordstrom Dec 2010 - Sep 2011
    Assisted buyer in managing replenishment items that reflected the strategies of the division. Managed vendor performance to achieve financial objectives by tracking purchase orders, handling replenishment administration, etc. Supported buyers in developing, communicating and presenting product direction for department teams.
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Cory Macdonald Skills

Microsoft Office Customer Service

Cory Macdonald Education Details

Frequently Asked Questions about Cory Macdonald

What company does Cory Macdonald work for?

Cory Macdonald works for Starbucks

What is Cory Macdonald's role at the current company?

Cory Macdonald's current role is Learning Manager, Ethics and Compliance.

What is Cory Macdonald's email address?

Cory Macdonald's email address is cm****@****cks.com

What schools did Cory Macdonald attend?

Cory Macdonald attended Arizona State University.

What skills is Cory Macdonald known for?

Cory Macdonald has skills like Microsoft Office, Customer Service.

Who are Cory Macdonald's colleagues?

Cory Macdonald's colleagues are Sarah Allred, Haley Tobin, Khawla A., Livia Gracely, Brandy Daly, Jonathan Romero, Monserrat Armadillo.

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