Cory Nelson Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

* Created two mini-applications within Outsystems (low-code/no-code platform) to assist with employee recognition award nominations and tracking systems access granted to consultant/contractors* Oversaw the merging and decommissioning of duplicate IT systems after Extra Space Storage acquired Life Storage* Took over two telecom projects: (1) replacing Plain Old Telephone Service (POTS) lines with POTS-in-a-Box (PIAB) devices at store locations, and (2) migrating all internet service accounts to new aggregator. Both projects projected to run through end of 2025.

Salt Lake City, Ut, Us

* Oversaw the migration of email communications to customers to a new email service provider. Setup and migration took six months to complete, including integrating the ESP with our communications platform and setting up a data-sync process to export customer, rental, and store data to the ESP for use in automated message triggering workflows.* Managed the creation of a new microservice to administer promotional codes for social media influencers, and a new external API to allow external partners to access store catalog information and make storage unit reservations.

Salt Lake City, Ut, Us

* Continued service as Chair of Business Analyst Committee, serving a total of six months. Duties included organizing meetings, assisting with Business Analyst interviews, organizing training and group activities, and developing a committee charter. After stepping down as Chair, continued to serve on the committee through end of 2021.* Voluntarily took on leadership responsibilities within a software development team to assist both engineering and product managers, including running meetings, providing team direction, facilitating technical discussions, conducting one on one conversations with select team members, and communicating project statuses to stakeholders.

Salt Lake City, Ut, Us

-Served as the Scrum Master/Agile Coach for a team of software developers, including both in-house developers based in Salt Lake City and contract developers based in Costa Rica.-Utilized project management expertise to help the Agile team to successfully develop and launch two microservices for communications to customers and controlling access to customer rental units.-Worked on the Agile team to successfully develop and launch online leasing capability within three months in response to COVID-19.-Served as a member and chair of the Business Analyst Committee, helping to shape the role of Business Analysts at Extra Space Storage.

Mesa, Az, Us

Managed and oversaw team of four real property analysts, including making work assignments, managing workflow, and reviewing work product produced, achieving 95% success rate at meeting appeal deadlines of 50 to 150 properties per weekConsistently reviewed property review backlog and expedited properties as necessary to meet client requests and appeal deadlines

Mesa, Az, Us

Reviewed clients’ real estate interests across the country to identify potential opportunities for real estate tax appealsShowed passion and determination by being promoted to Sr Analyst and Supervisor within a year of being hired, and effectively creating and executing a vision within the team

Assisted with and coordinated the appraisal of real estate interests in billboard locations across the country Effectively managed the completion of multiple projects with differing priorities and timelines, including completing 10 individual site appraisals within a 60-day periodConsistently tracked and reported the progress of all active projects to senior management Reduced appraisal completion times by 5% to 15% by creating an automated system that generated tables of information that had previously been created manually

Assisted with financial audits of university departments as assigned and oversaw timekeeping for all student workers in departmentCoordinated and assisted with external audit performed by Deloitte