Project Manager focused on infrastructure delivery, primarily on the implementation and adoption of Microsoft technology. Key accomplishments include:Project Manager for the Windows 10 migration for Inter Pipeline:• Planned and executed the upgrade of over 1300 users from Windows 7 to Windows 10 in 4 months• Decommissioned XenMobile and migrated all corporate users to InTune/Office mobile apps• Implementation and adoption of Microsoft Teams, including Teams VoiceProject Manager for the ongoing Microsoft Azure migration project at Inter Pipeline:• Worked with the project team to establish Microsoft Azure technical framework, governance, and migration processes for moving on-prem workloads to Azure• Developed automation processes for cost efficiency of non-Prod environments• Focused on cost optimization for all workloads through various methods, including customized automations and reporting• Implementation of recently introduced Windows Virtual Desktops and Remote App technologyProject Manager for the IT component of new floor construction, user relocation, and meeting room AV upgrades and deployment

 Full-time contract as a Project Manager at Agrium, Inc. from September 2009 to April 2013. Successfully managed over 90 IT projects at Agrium and Graycon including but not limited to TelePresence, VoIP, Mergers and Acquisitions, Office Relocations, WAN/LAN Upgrades, Storage, Servers, Backups, Email Archiving, SharePoint, Directory Consolidations, Citrix, Virtualization, Security Assessments, IT Strategy, and PCI Compliance. Interfaced regularly with business stakeholders in a BA capacity to gather requirements, establish and communicate expectations, and ensure IT projects are successfully implemented to effectively address business needs. Acted as the liaison between IT and the business. Assisted with developing, implementing, and documenting a new Change Management Process at Agrium. Responsible for developing communications to announce IT initiatives and new products to the business, including company-wide emails, articles published on company Intranet, and end-user documentation. Developed Project Charters and Statements of Work detailing Scope, Budget, Schedule, Risks and Assumptions based on requirements gathered from client stakeholders. Produced weekly project status reports detailing project overview, budget status, schedule status, project risks, and current issues. Completed three month Project Manager contract position at Dyno Nobel Canada Inc. to rollout a Canada wide Standard Operating Environment (SOE) in conjunction with the deployment of SAP. Reported directly to the President and Chief Financial Officer. Project was completed on schedule and 10% under budget. Delivered projects across various industries including education, legal, oil and gas, manufacturing, not-for-profit, and telecommunications.

 Managed the installation process of a fully integrated software application that controls the operations of automotive, power sports, and marine dealerships across Canada, the United States, and the Caribbean. Responsible for ensuring the successful transition and installation of a Dealership Management System. This included conducting onsite requirements gathering with dealership staff prior to installation, developing a training program for each employee, conducting numerous web-based training sessions, completing onsite training during the installation, managing the onsite training staff, and conducting any onsite follow up required upon completion of each project. Established and enhanced project management framework for the Project Management Department to continually improve the quality and structure of the installation process. Responsibilities included a strong emphasis on customer relationships which spanned numerous departments within the company. Involved with presenting the product in a sales capacity to potential clients, completed onsite visits with longtime customers to strengthen relationships, and also provided consultation on improving business processes within a dealership. Interfaced with the software development team to assist with ongoing software enhancements and new releases based on user specific requirements. Performed setup of Windows 2000/2003 Servers deployed using Windows Terminal Services technology. Onsite responsibilities also encompassed the installation and configuration of routers, switches, network printers, computers, and other peripherals when required. Continually expanded upon knowledge of the entire product range. At time of departure from PBS Systems, was the only employee throughout the company fully certified in every application.

 Responsible for providing service and support to customers on various financial products, including bank accounts, credit cards, and mortgages via an AS/400 system. Provided second level support for a custom software application used for Secure Online Banking (used prior to Scotiabank’s SSL website). Received numerous accolades from customers recognizing a high level of quality service provided. Continually exceeded quality standards established on quarterly reviews.