Cory Robb Email & Phone Number

Ontario, Canada

· Managing the sales floor, making sure all staff know their targets for the day and discuss how they will fulfil that for the day.· Making sure that staff can complete targets given as well as completing my own sales target for the day. · Getting any extra work done that maybe delayed such as stock, customer orders, store transfers, floor standards i.e. steaming, waxing, sizing, markdowns.· Go over and extra training on new product, i.e. trying on new items discussing new fits or new styles coming in.· Going over KPIs with staff and active manger for our store targets, looking over if we are over or under and how to succeed for the month. · Assisting visual team with store flips.· Conference calls with active manager, going over the monthly stats and coming up with an active plan on how to make targets, go over hours, discuss on what we can do better and what staff that are succeeding and ones that need to succeed for the month.· Responsible for scheduling, making sure we are always covers at 95% at all peck times, have the best staff on board, everyone lunches are covered, any sick calls get covered. · Dealing with any customer issues, be it in store or over the phone, making sure I am listening to what the customer needs and wants and fulfilling that in a polite manner as well as a timely manner. Giving that customer the satisfaction that they were listened to and that I am more then happy to help or fix the problem.

Kitchener, Canada , Ontario, Fairview Mall

As the Service Coordinator I am responsible for all the stock room work. Such as receiving the stock, processing the merchandise, organize the stock, steam it then place it on the floor in the proper area. Also help the staff when ever needed to do things such as ringing the customer through or doing returns for the customers. I am also the one that keeps up with the ordering of all the products needed for the store , lights bulbs, store bags, cleaning products, what ever is needed or what ever we are running out of. Another responsibilities is to process the customer online orders when they come in, as well as making the customer orders that need to be sent out. All store flips, mannequin changes are done by me and any new posters or signage is also put up by me. I very much enjoy this because I always have tasks to do and always love to help especially with the appreciative staff that works with me. I enjoy the fashion industry and having the ability to help customers with their fashion needs as well as having my own tasks to get done in the day, I am always busy which I love.

Waterloo, Ontario Canada

Never a dull day ! great place to work, professional as well as fun, enjoy helping customers find the right item to make life a little better with some added spice!. Always great to meet excited customers that enjoy the products to get great product reviews, fun conversations. Responsible for maintaining and exceeding sales targets. Stocking the floor as well as cleaning and organizing. Opening and closing the store, cash responsibilities, being self affiance and self motivated, always outgoing and comfortable to make the sales experience that much better for the customer.

Uptown Waterloo

I was in charge of the buisness counter, so I had the responsibilities of a normal teller which would be welcoming the client inviting them over to my counter and seeing what is it that they needed. I would help them with what ever needs they had, or if it was problem I would solve it with the best of my abilities. Needed to have great customer service skills casue there where some very unhappy clients and you happen to be the person they decide to take their frustration on, but would love to solve those problems for the clients and have them leaving with a smile on their face that was my goal. At the buisness counter I would be resposible for buisness clients because they would have larger cash or check depsoits that would need some extra attention. I would also be the one that would order the cash and send out and extra cash and fill the ATMs, also the one that would count and blanace at the end of the night. RBC was one of my favorite places to work, for the fact there was always a chance to move up and that they celebrated diverstiy and would be involed in so much out side of RBC that in turn allowed you do go out and do some real good in the community. I was one of the founders of RBC Pride in the Tri-city area, with that I was albe to get funding to counselling centers that focused on LGBTQ matters as well provide informtion to the RBC staff to better help all of the clients.

Conestoga Mall

Basic Manager duties, such as open and closing the store and managing staff when both managers where away or doing paper work. Was the health and safety rep for the store. My responsibilities where to make sure all ladders and stored boxes where safe as well as checking the fist aid kit and being CPR certified. Made sue the staff was always 100% when it came to customer service and really understanding the customers needs. Such as greeting the customer and see if they need any help if the do great give them a hand ! but if they don't need anything and just looking let them don't hover over them that will make them leave, just keep an eye out and if you notice them needing help then go over.

Waterloo, Ontario, Canada

It was my first job I had, its where I learned most of my customer service skills from and made the best connections. I was warehouse Worker for most of it, my responsibility would be to recieve the shipment for that day and oragnzie the merchandise in the correct area to be placed out on the floor. Any furniture that arrived I would have to build then place on the floor. Other cashiers would call me to help customers take their heavy purchace to their car. As a casher I would be responsible for checking the customer out and wrapping the purchaes that was breakable. Best place to start my retail career, great staff, alway had a great time working there. They had amazing customer service training that I owe alot to.

Conestoga Mall

Opening and closeing the store if needed as well as helping clients with the clothing needs such as sizing, finding the right outfit or gift.