Cory Ross Email & Phone Number

Tulsa, Oklahoma, United States

Tulsa, Oklahoma, United States

Director of Food and Beverage at the New Holiday Inn-City Center, Tulsa, OK.I was responsible for coordinating, supervising and directing all property food and beverage operations, while maintaining a profitable F&B department and high quality products and service levels. I marketed ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

I coordinated food service activities of Sequoia: Estimates food and beverage costs and requisitions or purchases supplies. Confers with food preparation and other personnel to plan menus and related activities, for example dining room, bar, and banquet operations. Directs hiring and assignment of personnel. Investigates and resolves food quality and service complaints. I also review financial transactions and monitor budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.

I directed food and beverage promotion and operations for highly visible theme restaurant seating 750 guests and generating over 5 million annually. I managed 60 shift associates including wait staff, bussers and bartenders; selected to train all new employees via five day formal training program. I demonstrated skills accommodating private parties featuring corporate heads, sports figures and celebrities; credited with high degree of diplomacy resolving problems without sacrificing customer relations.

I was responsible for the complete and accurate training of new hires as well as current employees. I also was a direct liaison between the employees and store management.

Fielded an average of 65 calls, while working in a face-paced retail environment. I assisted customers in resolving store issues, and lead of team of 30 employees. I maintained an average of a 40 hour work week, while volunteering extra time and money in community organizations.

at a high volume retail store while also attending school full time. I became a key holder in two months and Employee of the month for January. I was also put in charge of the store visuals.

I was a liaison between the housing department, the housing students and the apartment complex. In this role I was responsible for 60 students. Organized student activities and was RA of the

Planned and orchestrated activities for a large student body and was in charge of two employees. I was responsible for large sums of money, held and administrative role and kept contacts with local and state officials.

Bachelors, Business Administratino

B.A, Musial Theater

B.S, Business Administration