• Provide excellent customer service while driving sales.• Work with the Target security team to protect assets & use de-escalation techniques when needed.• Develop and manage positive relationships with Target associates.• Educate customers on how to use devices; help troubleshoot customer issues.• Be up to date & knowledgeable of specific products & offers.

• Led and prepared teams for daily activities of landscaping for multiple clients spread across the greater Seattle area daily. • Mentor, instruct, praise and discipline employees.• Ensured client satisfaction, making sure all their requests and concerns were addressed.• Managed the efficiency of my team to ensure a timely and productive schedule for our clients.

• Created and implemented training programs for a team of over 100 security officers and thousands of healthcare professionals.• Schedule, organize logistics, & conduct multi-day training programs, & seminars for all security personnel & hospital staff for all Western Washington Kaiser Permanente employees (50 employees per session). This includes booking conference rooms, scheduling based on availability.• Was at the forefront of COVID preparations and training for Kaiser Permanente staff and security.• Tracked training & certification requirements for employees.• Responsible for updating a high-volume monthly training & reports.• Responsible for SOP updates & distribution of SOP updates to security supervisors & security staff, retraining & counseling of trainers.• Write material for new training programs; evaluate, & modify existing programs; recommend appropriate changes to existing training programs.• Prepare & distribute training aids such as instructional material, handouts & evaluation forms.

• Secured premises & personnel by patrolling property; monitored surveillance equipment; inspected buildings.• Prevented losses & damage by reporting irregularities; informing violators of policy & procedures.• Completed reports by recording observations & surveillance activities.• Processed employee & guest credentials/key cards.• Maintained environment by setting building & equipment controls.• Ensured operation of equipment by completing preventive maintenance requirements; troubleshoot malfunctions; calling for repairs.• Processed shipments (inbound/outbound)• Promoted to training and compliance admin.

• Maintained customer and employee satisfaction by creating a positive and welcoming atmosphere.• Running a front of house experience for hundreds of customers each day while ensuring the kitchen and deliveries met excelled at their tasks as well.• Led industry events and promotions for the restaurant, most events seeing our intake nearly exceed the building's capacity.• Arranged shift coverage & complex employees schedules (team of 24).• Delegated tasks to restaurant staff and supervising their performance.• Maintained inventory & ordering food supplies; coordinated with suppliers for product orders.• Helped staff resolve on-the-job challenges.• Tracked daily/monthly costs and revenues; Balanced the cash register at end of shift.• Handled any complaints or concerns.

• Checked orders before delivery to ensure that the orders are correct.• Transporting items to customers at their desired locations.• Managing cash and card payments upon delivery, as needed.• Provided excellent customer service, answering questions, & handling complaints from customers.• Promoted to shift manager within 6 months.

• Promoted from material handler to supervisor within 3 months.• Oversaw a team of 30 employees at donation station; monitored attendance.• Coached employees to ensure they were well trained to meet store goals.• Ensured that a high level of customer service.• Responsible for ensuring that merchandise flows from drop off to production effectively.• Loaded and unloaded of deliveries at the truck dock.• Coordinated with the Store Managers to ensure that all objectives are met.