I am a driven and strategic Systems Engineer with a successful track record in devising technical solutions that streamline productivity, improve efficiency, and maximize network security. In addition, I am an expert at quickly diagnosing, troubleshooting, configuring, and resolving complex system incidents across an array of platforms in order to ensure a high level of system quality. Throughout my career, I have fine-tuned the leadership and operational skills deemed necessary in the field and have effectively managed large cross-functional teams in delivering innovative network solutions. As the Manager of Technical Operations with Wheelhouse IT, I direct and oversee the operations of three separate departments, and regularly define technical strategies that align resources to achieve shared business and client goals.I believe that the key to success is the ability to look at systems holistically and be able to identify potential system gaps and determine innovative solutions to fix the issues at hand. I enjoy developing and executing tactical process improvements and performance recommendations based on my findings that improve the overall system and its functionality but also mitigates the possibility of any future risks from reoccurring. Key Strengths: System & Firewall Administration; Network Design, Project Management, Process Improvements, Quality Control, Client Relations, Windows Server, VMware, Azure