Promoted to a new role to spearhead carrier sales operations for a large organization, I direct a team of 6 carrier sales representatives delivering unprecedented service to 100+ carriers. I also serve on a leadership team, actively contributing strategic ideas, sharing sales results, and setting the future direction of the business. In my capacity, I continually develop policies, procedures, and systems to economize and optimize carrier operations. Key Contributions: ☑ Hiring 100% of the department and retaining 100% of direct reports to foster a cohesive culture ☑ Supporting the VP by co-leading 50+ dotted-line employees to achieve annual performance goals ☑ Generating MM$ in carrier sales as an individual contributor and on a top-performing team ☑ Building an expansive carrier network, growing to 100+ carriers ☑ Developing capacity of carriers to ensure timely delivery across an expansive customer portfolio ☑ Improving the carrier and customer experience, retaining 90%+ of key carriers and customers YOY ☑ Ensuring delivery of ~100 daily truckloads in a high-volume, fast-paced environment ☑ Implementing sales training for 80-100 sales staff during tenure ☑ Selecting/matching carriers to customers to enable seamless delivery and ensure goal attainment ☑ Serving as go-to escalations manager, resolving a high-volume of issues in >24 hours ☑ Expanding a key customer account from 10 truckloads to 150-200 truckloads per day ☑ Devising procedures for sourcing carriers and creating a system to eliminate time to source carriers☑ Advising leaders on a new Salesforce CRM system; tested the software and trained the sales team

Delivering quality operations and sales direction, I oversaw customer communications and account management of large customer accounts. I also developed customer pricing rates and scheduled appointments. In my role, I steered logistics management, tracking loads, setting goals, and forecasting customer needs. Finally, I managed due diligence and risk mitigation. Key Contributions: ☑ Played an integral role in acquiring a critical, high-value customer account ☑ Drove a culture of accountability and loyalty while overseeing and retaining 10 key staff ☑ Expanded existing accounts, growing from 10 to 50 loads per day in a high-volume environment☑ Amplified the customer experience, retaining 90% of customers year over year☑ Sustained a meticulous safety record with zero major incidents across 100% of carriers ☑ Swiftly learned the business from the ground up and garnered a fast-track promotion to leadership

Instructing and coaching a team of 30 players, I built an inclusive environment while developing players’ leadership skills and establishing high achievement standards. Key Contributions: ☑ Started a new peer coaching program to better train student-athletes ☑ Scouted and recruited 25 new players during leadership ☑ Improved players’ skills by focusing on teambuilding ☑ Contributed to doubling the number of wins in year 2