Championed change through balanced decision-making, driving results, building effective relationships, inspiring customer passion, while developing a shared purpose for a diverse, engaged, high performing team with clear performance expectations and celebrated wins.Developed policies and a safety culture that was recognized in 2023 as the safest delivery team nationwide, including 1.3 million miles driven without a preventable accident.Planned and effectively managed the rapid growth of business in the central Florida area.Coordinated strategies that led to increasing On Time Delivery from 95% to 99.70%. Developed a culture of safety ownership, consistently exceeding established safety goals.Created a collaborative team dynamic through integrity, partnership, and mentoring resulting in a reduction of voluntary turnover in excess of 30% to 10%.

Ensure on-time deliveries while leading day-to-day regional operations in support of a provider of liquid bulk food grade tank carriers with a fleet of 600 tractors and 900 trailers across the U.S.Assume responsibility for $60M in yearly revenue while providing leadership to dispatch staff and driversCreate and implement standard operating procedures; verify procedural compliance among personnel.Coordinate strategies to minimize waste and costs.

Psychology Teacher/World History Teacher. Rated Highly Effective each school year. Mentored and educated high school students. Motivated and monitored student progress. Brought real world skills to a diverse group of students from a variety of socioeconomic backgrounds. Participated in Panther Parent program. Worked closely with parents, guardians and faculty to assist at risk students in progressing in their education program.

Planned, directed, and controlled P&D operations in terminal areas while contributing to the ongoing success of a transportation services provider specializing in next-day services.Trained and coached drivers and other staff members.Coordinated operational assets while implementing cost-effective plans that aligned with customer requirements and expectations.Established safe work environments and adhered to all company policies and procedures during daily functions.Received Top Gun Awards as well as the VPC Award (Valuing People Completely), the company’s top HR award.

Managed P&L and annual budgets for the domicile area comprised of 12 direct reports and 175 drivers.Oversaw functions involving payroll, safety, bid assignments, personnel reviews, and contract administration.Implemented strategies that resulted in improvements in overall operations and efficiencies.Boosted on-time delivery percentages from 93% to over 98%.Slashed costs while facilitating cost out and cost avoidance initiatives, which included a reduction in driver pools.Maintained continual communications with teams to ensure that clients’ needs were met.Developed Long-Combination Vehicles program for all FedEx Florida operations, allowing one driver to complete the work of two drivers.Spearheaded a national effort to reduce line-haul costs relating to trip eliminations.Served on a committee with the HR and Legal team at FedEx as a Subject Matter Expert; supported efforts in revamping hiring processes for new and prospective employees.Achieved Terminal of the Year Awards in 2008 and 2010.

Headed operations for the main Florida consolidation and distribution center, including two substations utilized to pilot a new regional hub management program.Supervised and trained 175+ staff responsible for all aspects of hub operations, including customer service, billing, human resources, recruitment, and delivery/receiving activities.Managed profit and loss responsibilities while driving efforts to reduce operating ratios and increase profits.Ensured operational compliance with all OSHA, DOT (Department of Transportation) and Federal/State/Local regulations; promoted safety practices for hazardous materials handling.Coordinated maintenance and repair activities for tractors/trailers and other equipment.Received the Watkins Motor Lines 2004 “Regional Terminal of the Year Award.”

Managed all inbound and outbound dock traffic operations for a major national freight carrierSupervised a 50-person staff responsible for 24x7 dock operations.Developed and implemented a terminal business process redevelopment and improvement program

Coordinated all shipping and receiving function for Midwest hub of a major retail department store. Collaborated with sales staff and vendors to ensure timely product delivery. Led customer service and client relationship management effort. Managed high-profile special events for suppliers and sales managers.

Managed operational activities for delivery and receiving ares. Developed and conducted staff training activities. Served as a member of the safety committee to assess and implement safety procedures and ensure compliance.