Cory Toth Email & Phone Number

Westminster, Md, Us

Seattle, Wa, Us

-Coach, monitor, and support 14 delivery stations, 79 3rd party delivery partners encompassing 3.6k vehicles and 7k employees -Manage full life cycle of complex cross-functional programs with considerable impact across multiple organizations-Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver-Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics-Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions-Partner with teams across the business to source, allocate, and coordinate resources-Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order-Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes-Proactively identify and mitigate risks-Work with program managers, business leaders, and executive team to communicate and impact critical business initiatives-Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects-Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers-Create, communicate, and manage budget for projects

Seattle, Wa, Us

-Support, mentor, and motivate salaried and hourly workforce-Lead large-scope projects with site and regional impact-Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance-Manage safety, quality, productivity, and customer delivery promises-Collaborating with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives-Drive process-improvement efforts and the implementation of both business processes and technical solutions-Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance. Be a subject matter expert for all Delivery Associates and Delivery Service Partners process areas-Participate in negotiations for Delivery Service Partners dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process-Partner with regional Fleet Management leadership to validate vehicle demand and road worthiness and general compliance to the Fleet Management Program-Lead daily SUMs with the DA population to drive quality and engagement-Execute DA scheduling strategy through optimization of delivery route assignment-Oversee response to customer/TOC escalations-Monitor Driver staffing and fleet pipeline to ensure sufficient capacity.

Seattle, Wa, Us

-Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience, and a positive culture-Drive process-improvement efforts and the implementation of both business processes and technical solutions-Champion excellent driver and customer experience while continuously improving Amazon’s last mile on road performance. Be a subject matter expert for all Delivery Associates and Delivery Service Partners process areas-Manage Associate training processes and on road audit mechanisms for Delivery Associates-Participate in negotiations for Delivery Service Partners dispute resolution, specifically approving payment, determining payment adjustments where appropriate, and managing the DSP invoice process-Partner with regional Fleet Management leadership to validate vehicle demand and road worthiness and general compliance to the Fleet Management Program-Lead daily SUMs with the DA population to drive quality and engagement-Execute DA scheduling strategy through optimization of delivery route assignment-Oversee response to customer/TOC escalations-Monitor Driver staffing and fleet pipeline to ensure sufficient capacity.

Seattle, Wa, Us

-Supporting all safety programs and OSHA compliance to ensure a safe work environment for all Associates-Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality-Partnering with the management team to establish and maintain quality control standards-Proactively identifying and leading process improvement initiatives and Lean tools-Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Area Managers to balance labor-Leading and developing a team of Amazon associates-Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed-Ensuring procedures are followed for building security and product loss prevention-Creating, managing, and supporting recognition and communication programs

Towson, Md, Us

- Managed loaner fleet operations at all 9 locations, ensuring the best client experience.- Administrated fleet operations; ensuring fleet is aged appropriately while tracking repairs and maintenance to secure profitability.- Controlled approximately 22 million dollars of inventory.- Secured revenue in excess of 2.5 million dollars annually.- Interdepartmental managing of staff in excess of 50 employees including hiring, training, and dismissing.-Ensured the safe and proper maintenance and use of physical resources.

• Developed, monitored, modified and assured compliance with annual business plans for multiple locations to ensure profitability• Developed and implemented strategies to maximize profitability and revenue management opportunities • Ensured a high level of customer service is maintained above the area goals• Cultivated employee growth and development• Increased market penetration by over 30% , generating a 68% increase of rentals vs. prior year• Tripled service revenue causing an increase of 26% profitability• Supervised daily operations insuring corporate policies and procedures are being followed

• Facilitate employee management including hiring, training, supporting, and dismissing employees• Oversee daily sales in excess of $15,000• Provide excellent customer service• Assist in making homemade ice cream and maintaining inventory• Manage shipments of incoming goods

Bachelor Of Arts (B.A.), Communication, Specialized In Advertising And Public Relations

Associate Of Arts (A.A.), Business Management