Bank Employee
Coventry Rhode Island
Citizens Financial Group, Inc. is one of the oldest and largest financial services firms in the United States. Headquartered in Providence, Rhode Island, where its roots date back to 1828, Citizens offers retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions.•Accurately and efficiently processed customer service transactions: check cashing, deposits, balanced cash drawers, ATM manager, business teller•Built relationships with customers, anticipate their needs; Educated and demonstrated to customers how to utilize the various customer preference options available•Resolved customer problems and help customers to understand their banking options based on their personal preference for doing business with the bank•Served as the primary contact between the branch and the majority of customers, making referrals for supporting retail banking colleagues as appropriate•Supported and contributed to satisfactory branch operational ratings and corporate audits while complying with federal, state and local laws•Ensured fair treatment of customers and regulatory obligations