Direct responsibility of all property operations of a 104 key apartment complex, inclusive of resort facilities; gym, day spa, 44 pools, and restaurant.- Managed performance of team members, conducted performance appraisals, and recommended promotions.- Prepared payroll and budgets for corporate management approval.- Prepared operating and capital budgets and reviewed expenditures to take corrective action.- Directed marketing and promotional plans based on industry and… Show more Direct responsibility of all property operations of a 104 key apartment complex, inclusive of resort facilities; gym, day spa, 44 pools, and restaurant.- Managed performance of team members, conducted performance appraisals, and recommended promotions.- Prepared payroll and budgets for corporate management approval.- Prepared operating and capital budgets and reviewed expenditures to take corrective action.- Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams.- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements. Show less

Drive strategy for the hotels operational departments including front office, sales, housekeeping, and maintenance. Providing discounted accommodation for members of the RSL of NSW, and a stable revenue stream for the organization.- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.- Maintained onsite presence to oversee operations and verify compliance with company operational standards.- Taught employees how to resolve… Show more Drive strategy for the hotels operational departments including front office, sales, housekeeping, and maintenance. Providing discounted accommodation for members of the RSL of NSW, and a stable revenue stream for the organization.- Monitored processes, identified gaps, and resolved operational issues to correct organizational deficiencies.- Maintained onsite presence to oversee operations and verify compliance with company operational standards.- Taught employees how to resolve problems independently and meet targets through effective training programs.- Facilitated communication and collaboration between departments to streamline work, reduce errors, and avoid unnecessary delays. Show less

Managing the day to day operations of the Food & Beverage and Front Office Team- Addressed and resolved customer inquiries and complaints to restore satisfaction.- Engaged with team members, management, and customers to boost company productivity and morale.- Coordinated work handoffs and schedules with managers.

• Managed the effective operations of the reservations department to maximise rooms sales for the Hotel• Ensured that maximum revenue opportunities are achieved through the execution and maintenance of all sales strategies• Leveraged competitive information, product data, and customer insights to identify trends and long-term opportunities