Cory Warner Email & Phone Number

Columbus, Ohio

• Nationwide Insurance, Columbus Ohio. July 2006 - Present Specialist, Process Management; ACE Transition Support November 2016 - PresentP&C Sales; Agency Administration
• Manage processes and contract administration for individual and corporate Name and Entity Changes and Exclusive Channel Post Transition Sales.
• Documented and resolved problems in all aspects of customer service, including setting priorities, assigning duties, and implementing procedures to improve team efficiency and quality.
• Liaison with field support, management, internal partners, and field sales leadership to ensure the proper transfer assignment of agencies and processes, to ensure compliance with the organization, state and federal.
• Jira system administration, including PM, workflow changes.
• Key contributor in program design, requirements, and implementation of agent bonus programs to enhance commercial lines business for the organization.

Columbus, Ohio Area

• Serve as the primary point of contact for Home Office relating to systems support for Nationwide Exclusive channel agents.
• Provides creative solutions to procedural and technical issues in order to drive results for business partners
• Provides 2nd tier ITSD support relating to connectivity and systems interruptions for Nationwide exclusive Agents
• Coordinate and execute the transfer of client management office data for mergers and acquisitions
• Manage processes internally for Agency Support, Infrastructure, System Developers in conjunction with processes for Agents and staff
• Subject Matter Expert relating to Exclusive Agent processes and systems from on boarding through exit

Columbus, Ohio Area

Held final authorization for all procedural and financial approvals over two teams of Disability Case Managers. This role supported all FMLA leave administration and Short Term Disability claims for Nationwide Better Health. This role specifically supported Nordstrom Department Stores (approximate 53,000 employees). I was responsible for coaching two teams.

Columbus, Ohio Area

Provided timely and accurate functional tasks for disability claims and leave administration. Triage responsibilities including processing claims. Customer contact responsibilities of responding to employees and employers for all non-intake calls and accurately executing resolutions related to Federal, State, Disability, and Customer specific leaves..

Columbus, Ohio Area

Cross trained to provide prompt efficient service for assigned product and/or service center internal customers, while providing essential technical and clerical assistance for Nationwide Financial Services supporting four lines of business; Nationwide Retirement Systems, Annuities, Pensions, and Life Insurance. Maintained current knowledge of contract and.