Cory Warner Email & Phone Number

Columbus, Ohio

Nationwide Insurance, Columbus Ohio. July 2006 - Present Specialist, Process Management; ACE Transition Support November 2016 - PresentP&C Sales; Agency Administration• Manage processes and contract administration for individual and corporate Name and Entity Changes and Exclusive Channel Post Transition Sales.• Documented and resolved problems in all aspects of customer service, including setting priorities, assigning duties, and implementing procedures to improve team efficiency and quality.• Liaison with field support, management, internal partners, and field sales leadership to ensure the proper transfer assignment of agencies and processes, to ensure compliance with the organization, state and federal guidelines.• Jira system administration, including PM, workflow changes.• Key contributor in program design, requirements, and implementation of agent bonus programs to enhance commercial lines business for the organization.• Post design and implementation ongoing management and contractual administration for multiple agent-facing bonus and compensation programs;(Commercial Lines Associate Program, Corporate Enhanced Successions, Corporate Incentive Payments)• Support requests for escalations, one-off issues, reporting, questions, and general support for partners, ensuring successful resolution to agent experience.• Recommends and implements policies and procedures for new business processes and assists in managing those processes throughout the project. Communicates process changes to impacted business units and leadership at all levels of the organization.Project Execution: Execution of Exclusive Agent (EA) Succession Program, key contributor to executing over 800 EA successions for a total of more than $1.7B in premium.

Columbus, Ohio Area

Serve as the primary point of contact for Home Office relating to systems support for Nationwide Exclusive channel agents. •Provides creative solutions to procedural and technical issues in order to drive results for business partners •Provides 2nd tier ITSD support relating to connectivity and systems interruptions for Nationwide exclusive Agents •Coordinate and execute the transfer of client management office data for mergers and acquisitions •Manage processes internally for Agency Support, Infrastructure, System Developers in conjunction with processes for Agents and staff •Subject Matter Expert relating to Exclusive Agent processes and systems from on boarding through exit • Responsible to create, test and deploy virtual agent offices, handling all aspects of related systems •Responsible for managing escalated system issues for field and internal partners to ensure timely resolution•Creating and distributing communications to both Internal and Field Support relating to processes and training documentation •Manage special projects as assigned, including system testing • Broad knowledge base with systems

Columbus, Ohio Area

Held final authorization for all procedural and financial approvals over two teams of Disability Case Managers. This role supported all FMLA leave administration and Short Term Disability claims for Nationwide Better Health. This role specifically supported Nordstrom Department Stores (approximate 53,000 employees). I was responsible for coaching two teams of Case Managers for procedural clarifications, error trending, score card preparation and reporting to all levels of management. Provided 18 consecutive months of exceeding performance guarantees which played a critical role in securing an additional 3 year, $6 million dollar contract.

Columbus, Ohio Area

Provided timely and accurate functional tasks for disability claims and leave administration. Triage responsibilities including processing claims. Customer contact responsibilities of responding to employees and employers for all non-intake calls and accurately executing resolutions related to Federal, State, Disability, and Customer specific leaves. Calculated benefits according to schedule, plan and claimant eligibility. Authorized payments within specific dollar limit (per check and per claims limits). Coordinated benefit payments with workers’ compensation plan; investigated other potential sources of income to offset benefits. Responsible for explaining in depth reasons for denials, understanding the FMLA/State regulation and the Disability Summary Plan Description (S.P.D). Handled technical eligibility and qualification questions, complex situations, and correspondence incoming and outgoing as it relates to FMLA, disability, and medical case management

Columbus, Ohio Area

Cross trained to provide prompt efficient service for assigned product and/or service center internal customers, while providing essential technical and clerical assistance for Nationwide Financial Services supporting four lines of business; Nationwide Retirement Systems, Annuities, Pensions, and Life Insurance. Maintained current knowledge of contract and product provisions, administration of Nationwide products, and processing systems. Reduced department budget costs by undertaking a work from home opportunity. Reduced team errors by 21% : compiling most frequent errors and providing feedback to peers and leadership. Expert skill and knowledge level across four lines of business with various related applications per LOB. Identify and evaluate problems and analyze customer inquiries and determine the appropriate action. Served as primary trainer for team, while assisting trainers for the department with cross training of current associates, on boarding of new associates and training of college interns. Acted as team expeditor and acted numerously as informal team lead