Cory Wilcox Email & Phone Number

Brookfield, Il

- Create internal communication strategies to streamline processes and help meet program objectives- Provide onsite orientation training and onboarding to incoming interns and externs- Keep programming on a tight schedule and keep colleagues and intern applicants adequately informed of changes- Analyze program effectiveness and provide feedback to modify, adapt, and optimize workflows- Supervise and direct the zoo's internship program to ensure policies and procedures are appropriate, complete, and reflect current business practices and industry standards- Collaborate with Helping Hand Center to coordinate the Project SEARCH program, an internship program specifically for adults with disabilities.- Serve as Business Liaison and Steering Committee member for the Project SEARCH program and advocate for the growth and development of the program within Brookfield Zoo.- Monitor internship programs performance, gather data, and draft reports to inform senior management

Brookfield, Il.

- Cultivate impactful relationships with customers and drive business development by delivering product knowledge. Address customer service inquiries quickly and accurately. Seek resolutions to problems efficiently and with a helpful demeanor.- Maintain proactive written and verbal communication with a variety of CZS staff to ensure positive internal and external customer service associated with program registration Coordinate with Catered Events department and/or other CET staff for rooms and resources for Zoo Camp, sleepovers, lectures, and adult classes. Send communications to all staff concerning their participation in programs.- Coordinate CZS public lectures; this includes working with CZS staff to select and schedule speakers, arranging for transportation, lodging, lecture space, and equipment. Oversees all aspects of each lecture event including budget, registration, and on-site supervision at each event.- Effectively train team members on and best practices and protocol.- Develop, design, and create web pages using content management systems, specifically Kentico CMS, to support the CET department's programming and sales goals.- Streamline web traffic by improving navigation, creating dynamic media sections, and adding social media plugins.- Develop site content and graphic by coordinating with copywriters and graphic artists. Ensure copywriting, image design, banners, and other features blend well within website content and graphics maintain cohesive aesthetics.- Advocated for, and ultimately implemented, ACTIVE Works Camp & Class Manager database and ecommerce system to replace CET use of Raiser's Edge. Thoroughly assessed staff and guest needs as well as researched a variety of platforms that would meet or exceed the needs of the department without negatively impacting bottom line.- Serve as ACTIVE Works database administrator. Specify user access levels for each database segment to protect database integrity and company information.

Brookfield, Il

-Data Entry via Raiser’s Edge: Update donor information, process all incoming gifts; including checks, credit cards and lockbox deposits. -Serve as a reference source for members and donors via phone and e-mail; The Membership department answers over 80% of all incoming non-business phone calls to Brookfield Zoo everyday. -Provide office support to department manager and Vice President. -Project Coordination: Research, write, edit, and mail annual animal updates for the zoo’s Share The Care animal adoption program. -Guest Services: Cashier, stock, and maintain gift shops. Began independently supervising a gift shop within 8 weeks of hire.

Elmhurst, Il

- Served as facility's HIPAA Compliance Officer- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures- Developed and maintained clear policies for every step of medical record creation, validation, and filing- Arranged and managed medical record filing, retrieval, and transfers per established guidelines- Performed qualitative analysis of records to ensure accuracy, internal consistency, and correlation of recorded data- Managed record keeping supplies in an organized fashion and ordered new inventory

Elmhurst, Il

- Engage in patient Care Planning, including meeting with patients, family, and Care Planning team to evaluate and coordinate optimal patient care- Intervene with patients during behavioral challenges- Provide one-on-one and group counseling support to patients and their families- Provide in-service training to staff on handling/approaching a variety of psychosocial behaviors- Compiled data for MDS reports to disseminate to staff members, patients, and care management team

Glen Ellyn, Il

- Provided every customer with professional and polite support for sales and service needs. Dealt with customer complaints and rectified product and service issues as needed- Processed payments and maintained accurate registers to meet financial targets- Oversaw the merchandising of products across retail outlets and reviewed sales records to ensure financial objectives were being met- Drove sales by successfully employing strategies such as upselling and cross-sellingSupervised and trained staff to ensure excellent customer service- Determined the quantity of products or brands that should be ordered by using sales figures and seasonal projections- Conducted personnel performance appraisals to assess the training needs of staff members- Created solutions in areas of inventory, sales reporting, distribution, and product upgrades, leading to system improvements and streamlined ordering processes- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and attractive

Master Of Arts (M.A.), Biology, 3.97 Gpa

Earth Expedition: Costa Rica This opportunity to study abroad was part of my master’s degree program through Miami University. Students.

Bachelor Of Business Administration (Bba), Business, Management, Marketing, And Related Support Services

Associate'S Degree, General Studies