-Propose PTC service and install contracts-Meet with internal and external customers to provide status-Track monthly finances and provide explanations to leadership for anomalies-Hold regular discussions with several project staff spread throughout United States-Continuously improve processes used by Global Services-Prioritize and coordinate all projects within PTC services-Uphold safety standards internal and external to Wabtec-Constant written and oral communication to all necessary parties

-Worked with executive leadership to create new services business model-Recruit, hire, train, and manage customer service team-Develop pricing model for help desk in cooperation with several departments-Meet with legal department and contracts managers regularly to write service agreements-Establish new processes to efficiently provide high quality and expeditious service to customers

- Managed all of Orange County- Developed strategy to manage and grow sales for 400+ accounts- Grew top 10 accounts sales by 50% in 2 months- Managed relationships with customers at all times- Developed internal training to be offered to future sales reps- Frequently moved to locations when needed to assist other reps- Built relationships within the territory and utilized these relationships to increase sales- Managed new project to grow the designer market and offer more customization options- Leveraged knowledge of sales to assist designers sales growth within their companies- Cold calls to over 400 different customers within numerous territories to introduce myself and establish rapport within new territories