Cory Wong Email & Phone Number

St. Louis, Mo, Us

Currently managing a 15-person team comprised of two Business Analysts, 10 Salesforce developers, and 3 QA members. I am responsible for managing the backlog, prioritizing what work the team will take on, and supporting the Business Analysts to ensure we are gathering all of the requirements needed to deliver the right experience for the end users.

St. Louis, Mo, Us

Dublin 2, Ie

Boston, Ma, Us

Over the last 2 years I have developed strong relationships with our internal Distribution business partners to help them enhance Salesforce so that they can more effectively manage their relationships with Insurance Producers and prioritize their Sales pipeline. I am currently responsible for prioritizing the work our team takes on, gathering requirements and writing user stories for both Salesforce Administrators and Developers, and taking on Salesforce configuration work. Salesforce integrates with Marketo, XANT, Medallia, and several other internal databases that our team assists with delivering enhancements to and addressing Production issues.I was promoted to a Senior Salesforce Administrator effective March 1, 2021.

Framingham, Ma, Us

Product Manager on the Salesforce.com team, that was working to re-model and enhance the Furniture selling process, while simultaneously migrating the process from Classic to Lightning. The current Furniture selling process is very clunky, rigid, and dependent on users manually switching statuses so that others can complete their work. The new process is aiming to allow the multiple support teams involved to work independently, have more flexibility, and better reporting capabilities on their pipeline.

Boston, Ma, Us

Business Analyst in the New Business sector for John Hancock Insurance. I moved into this position during a company re-organization and the adoption of the agile methodology. I had to be flexible with management changes while learning a new process. I was part of a team that successfully launched a fully functional self-service application where Consumers can apply for Life Insurance without needing any phone contact with the company and have on-boarded a new external vendor as an extension of our internal sales center to bring in more business in June 2017. Work continues with this external vendor in order to allow them to sell Fully Underwritten Term products in addition to the Simplified Issue Term products.Started working with our Distribution team to create a 360 degree view of the business coming in within Salesforce. This entails profile and page layout configurations, migrating the users from Salesforce Classic to Lightning, and tackling how to maintain the firm/contact relationship hierarchy.

Boston, Ma, Us

Throughout the five years, I held a couple of different positions within Claims. Started off as a Benefit Specialist contractor in the Long Term Care Claims department to review clients’ claims and determine their eligibility for Long Term Care insurance benefits. In 2012, I assisted with "train the trainer" for the trainers going to Manila, Philippines to open our first offshore office. Since then, I gradually became more involved with the offshore office and ultimately became their primary point of contact for policy and processing questions. I also managed individual and team performance and collaborated with the off shore management to coordinate on best practices.In addition to working with the offshore office, I specialized in resolving complex, escalated policyholder issues and complaints. For many of these cases, the root cause was a system issue and I worked with IT to analyze and determine the resolution. Through several of these cases, I was able to identify various areas for process improvement. This work was the catalyst for management to move me to the Service Process Improvement Team, where I continued to identify opportunities for the business unit and was involved in many different initiatives. I met with a team to brainstorm how to implement change, discuss any potential risks, run pilot programs, and train and document changes.

Denver, Co, Us

Worked with students on hunger and homelessness, college affordability, improved public transportation, and recycling. Led a core group of 30 students across three community colleges in raising funds and awareness of these issues in their local communities.Recruited and trained students to organize while promoting and integrating MASSPIRG into the campus community by reaching out to campus administrations, student groups, and local community organizations. I also coordinated and ran three successful referenda votes at the community colleges.

Taught daily and engaged with 150 students to improve their spoken English. I prepared and facilitated unique and creative oral language learning activities as well as critiqued and proofread written essays.I also prepared lectures and encouraged discussion to broaden students’ knowledge of foreign culture.

Bachelor'S Degree, Asian Studies, Sociology

Chinese Language