Investigated coverage, evaluated, and settled Direct and Partnership Division claims; Made claims payments as necessary; Ensured claim files were properly document and coded; Attended mediations; Maintained professional client relationships and resolved client issues.

Assisted in the preparation of 2 murder trials; Reviewed discovery; Watched recorded interviews; Assisted in interviewing and subpoenaing witnesses; Researched and contacted firearms experts and ammunition manufacturers; Assisted with murder jury trial; Aided in selecting the jury; Assisted the attorneys in preparation of closing arguments.

Ordered parts and managed inventory; Handled warranty claims; Aided customers in golf cart selection and purchase; Followed up with customers via phone calls and emails; Scheduled golf cart repairs and deliveries; Collected payments; Delivered golf carts.

Created and managed the online store; Maintained the stores Gun Broker account; Attended weekly managers meetings; Performed closing duties; Collected Bureau of Alcohol, Tobacco, Firearms and Explosives form 4473’s, Firearms Transaction Records, and filled out ATF form 3310.4, Report of Multiple Sale or Other Disposition of Pistols and Revolvers, as needed.

Conducted firearms sales; Processed new inventory and firearms; Assisted with firearms acquisition and disposition book for Title I and Title II firearms; Created and implemented range check-in and National Firearms Act transfers Standard Operating Procedures.

Trained associates on how to properly fill out Firearms Transaction Records, ATF form 4473; Conducted background checks; Managed National Firearms Act transfers; Implemented Standard Operating Procedures for range check-in; Maintained range firearms; Performed closing duties; Ordered range supplies.

Checked guests into the range; Ensured customer liability waivers were properly completed; Restocked range supplies.