Cory Young Email & Phone Number

Vancouver, British Columbia, Canada

• Provided second level client support by logging end user trouble tickets and assisting clients with resolution to problems with desktop, network, hardware and software.
• Supported hospital operating systems: Windows XP to Windows 10, Mac and Linux.
• Provided technical support by talking clients through correct steps via telephone, remote access and when required in person to resolve problems.
• Responded to system, communications and client problems by investigating problems and taking corrective action, which included using site or vendor provided utilities.
• Installed, configured and modified computer hardware such as workstations, printers and other peripheral equipment. Installed and tested software according to established procedures.
• Communicated information to clients in the use of computer, videoconference and telephony hardware and software by demonstrating how to use equipment, preparing handouts and responding to questions.

Vancouver, British Columbia, Canada

• Provided support to users in IBI’s Vancouver office, and other offices in Western Canada and Western USA, in person, by phone, email or remotely.
• Responsible for hardware maintenance, repairs and installations.
• Performed upgrades, repairs and preventative maintenance on servers, desktops, printers, and other computer equipment as required.
• Active Directory administration - add and remove users and computers; routine backup of user accounts; and maintain and manage system accounts.
• Provided support for various office productivity software used.
• Performed installations of end user operating systems and refresh installations when required.

Burnaby

Burnaby BC

Vancouver BC

Education record

Cst Program, It

Activities and Societies: Skill that I have acquired from the program are expertise in software and hardware, programming, communications.