Cory Young Email & Phone Number

Vancouver, British Columbia, Canada

• Provided second level client support by logging end user trouble tickets and assisting clients with resolution to problems with desktop, network, hardware and software.• Supported hospital operating systems: Windows XP to Windows 10, Mac and Linux.• Provided technical support by talking clients through correct steps via telephone, remote access and when required in person to resolve problems.• Responded to system, communications and client problems by investigating problems and taking corrective action, which included using site or vendor provided utilities.• Installed, configured and modified computer hardware such as workstations, printers and other peripheral equipment. Installed and tested software according to established procedures.• Communicated information to clients in the use of computer, videoconference and telephony hardware and software by demonstrating how to use equipment, preparing handouts and responding to questions.• Performed preventative maintenance for end user computer hardware systems and software by performing variety of technical tasks including software and hardware updates/upgrades. • Activated network drops around the hospital and configured them on the correct Vlan.• Created AD security groups for various labs to prevent and allow access to certain folders on the file server.• Active Directory administration - add and remove users and computers; maintain and manage system accounts.• Configured and installed network printers on the print server. • Enrolled Mac computers into Casper/Jamf• Created security groups (file vault encryption) through Casper/Jamf to apply to multiple or individual Mac computers.• Wrote documentation on problem resolutions if not yet documented.• Mobile device setup and configuration• Supported applications provided by the BC Children’s Hospital.

Vancouver, British Columbia, Canada

• Provided support to users in IBI’s Vancouver office, and other offices in Western Canada and Western USA, in person, by phone, email or remotely.• Responsible for hardware maintenance, repairs and installations.• Performed upgrades, repairs and preventative maintenance on servers, desktops, printers, and other computer equipment as required.• Active Directory administration - add and remove users and computers; routine backup of user accounts; and maintain and manage system accounts.• Provided support for various office productivity software used.• Performed installations of end user operating systems and refresh installations when required.• Maintained telecom and voicemail system; and support mobile devices.• Provided support to client projects when required, which includes network and computer hardware installation and configuration.• Provided training for new systems and procedures when required.• Inventory control and management.

Burnaby

Burnaby Bc

Vancouver Bc

Education record

Cst Program, It

Activities and Societies: Skill that I have acquired from the program are expertise in software and hardware, programming, communications.