Everything in business is built on operations, and Operations supports the business. Operational groups that are cooperative and aligned bring faster success, the rewards are more significant, and individuals are fulfilled.I wake up in the morning to "make things better." Excellence is the goal, mutual prosperity is the measuring stick, and collaboration is imperative. Bringing those things together is what "fills my cup." My experience in various departments and functions has always required cross-functional operations-supported outcomes (marketing activities require assistance with technical teams, accounts receivable understanding customer credit needs, supply chain being prepared for market growth plans, sales understanding services support capabilities). I take pride in contributing when those groups come together to achieve common goals. Then, it's time to do it all again.Examples of my processes:- When collaborating with sales, marketing, and IT, goals must be aligned, and everyone shares in the success; my strengths in Strategy and Connectness support efforts toward common goals.- Services of all types must be focused on the customer's expectations to prosper. I find satisfaction in learning and understanding the customer and creating efficient actions that support those expectations. Engineers appreciate the focus, and clients are secure.- In program and product management, the end user's need is the ultimate goal, and satisfying those needs leads to a pleasing user experience. I can identify those needs and translate them into obtainable, quantifiable outcomes.I have successfully managed multiple cross-channel programs and services, driving revenue growth, margin improvement, cost reduction, and quality enhancement. Some of my notable achievements include:- Generating over $2M in annual revenue and maintaining the highest peer MBO for projects closed and overall revenue as a Senior Project / Program Manager.- Implementing a Professional Services administration ERP solution and improving overall services margin by 14%.- Led annual sales growth of manufactured and specialty products by 300% over three years, increased average gross margin by 250 basis points, and integrated a delivery dispatch management system, saving over $1M in annual costs.