Authorized OSHA Outreach Trainer for both the ten hour and thirty hour OSHA class.

• Oversees or delegates responsibility for the day-to-day workflow of the department and staff.• Develops schedules and procedures for and ensures adherence to routine maintenance and non-routine repair of all vehicles in the company’s fleet.• Collaborates with supervisors and staff to manage and reduce expenses.• Establishes a schedule for recommended replacement of fleet vehicles.• Develops and enforces procedures, policies, and safety protocols for all fleet services staff.• Develops pipeline for purchasing new fleet vehicles. • Manage all aspects of the fleet such as insurance claims, onboarding new hires, training, license renewals, compliance and asset procurement and disposal.

• Managed outsourced maintenance and repair programs, reducing fleet costs by 15% over 4 years while maximizing safety through comprehensive preventative maintenance program, warranty claw back and improved vendor relations.• Hired and trained new 150-person maintenance department, including development and implementation of standard operating procedures (SOPs), ensuring opportunities for professional and personal development. • Managed 12 employees in operation of 24-hour breakdown call service, 25-person administrative staff, and ensured compliance with DOT and OSHA regulations while maintaining program standards. • Lead nationwide maintenance program, focused on maintenance cost management, improved truck utilization and driver retention, resulting in significant cost reductions with increased uptime and reduced downtime. • Implemented comprehensive fleet maintenance policies and training for over 20 terminals in safety, cost optimization and truck utilization, resulting in increased consistency, cost reduction and warranty recovery. • Developed and trained Vehicle Safety Inspection team to execute quarterly inspections and manage roadside inspections (DVER), resulting in a decrease in SAFER score and overall improvement in DOT scores. • Established continuous improvement standards for HGT’s fleet maintenance program throughout all US operations. • Lead comprehensive studies to monitor and analyze emerging trends impacting fleet maintenance operations; developed and incorporated effective solutions into HGT’s policies and procedures.

• Prepared and managed $500k annual operating budget for the parts department.• Hired, trained, and managed more than 25 office staff and mechanics; developed professional relationships with vendors, forecast goals and objectives for the department and successfully led team in meeting and exceeding them. • Managed supply and stock levels to ensure the efficiency and productivity of operations.• Collaborated with other departments and Service Manager to ensure a timely turnaround of parts requests and internal order fulfillment. Ensured that all activities followed local, state and federal regulatory guidelines. • Scheduled all Parts department employees, provided technical assistance, sourced employee input for increased efficiency, resulting in transparent management, goal setting and expectations.• Interfaced directly with escalated customers and ensured customer satisfaction.

• Identified and developed new client relationships, resulting in development of over 25 new accounts between 2012 and 2014 through consistent follow up, problem solving and relationship development. • Serviced existing accounts and communicated with clients to ensure decreased downtime at lowest cost. • Maintained knowledge of all vendor products and merchandising programs, dealership parts ordering and inventory systems, ensuring efficient and clear communication.

• Managed $75,000 budget, forecast and lead company to meeting and exceeding financial goals, while minimizing down time for trucks, resulting in 22% savings. • Ensured proper balance of workflow through optimized management of 25 mechanics and 6 service counter staff and implementation of standard operating procedures, resulting in high customer satisfaction and experience. • Developed maintenance department objectives and lead 6-person Parts team in meeting and exceeding goals, while ensuring cohesive collaboration with 3 other departments. • Built and maintained relationships with fleets, service providers, owners, company drivers and vendors both, resulting in clear, efficient communication, optimal pricing, and reduced downtime. • Initiated a standardized review process to evaluate employee skills, opportunities for improvement, and specialized training, resulting in increased personnel and professional development of staff. • Acted as subject matter expert for federal, state, and local regulations, ensuring that all parts and operations met OSHA and DOT regulations.

• Created employee incentive, development, and task-monitoring programs• Manage finances with QuickBooks. Pay vendors, collect receivables etc. • Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff• Initiated a standardized review process that increased personnel growth potential within the company by evaluating skills, enhancing current skill sets, and developing new skills • Conducted all operations for small company to include accounts payable and receivable.

• Built working relationships with fleets, service providers and vendors both large and small• Ensured required training was completed for entire staff, recommended and enrolled staff in non-required training and professional development courses to further teach new skills and hone current abilities • Used People soft software to manage employees and data• Increased overall profitability by 2% • Directed a staff that included fuel desk, service writers and technicians • Implemented policies, training, and advisory committees to boost morale and start an employee incentive program giving recognition for stellar service• Assisted in annual budget development; assumed accountability for shop’s profit & loss report• Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff• Reviewed, updated, and presented wage and salary structures for next year budgeting • Updated training manuals; coordinated and oversaw internal training courses to keep technicians up to date on current procedures and safety recall campaigns• Maintained knowledge of changing labor and safety regulations to keep employees accident free and the shop OSHA and DOT compliant

• Actively participated in staff and organizational meetings, offering constructive input and feedback• Maintained knowledge of changing labor and safety regulations to keep employees accident free and the shop OSHA and DOT compliant• Built working relationships with fleets, service providers and vendors both large and small

• Actively participated in staff and organizational meetings, offering constructive input and feedback• Implemented many new programs to include a mentor program with an area high school (AYES) for a school-to-work program which trained new technicians and taught valuable skills• Cultivated and maintained excellent working rapport with vendors and product representatives• Assisted in annual budget development; assumed accountability for shop’s profit & loss report• Maintained knowledge of changing labor and safety regulations to keep employees accident free and the shop OSHA and DOT compliant• Planned, scheduled and maintained repair programs for tractor trailer fleet which resulted in 10% less breakdowns and 12% increase in services rendered • Reviewed, updated, and presented wage and salary structures for next year budgeting• Implemented policies, training and best practices for a small company from the ground up

• Responsible for ordering and receiving parts as well as maintaining an accurate inventory to decrease down time and increase driver satisfaction • Devised and implemented a standardized inventory control system that was used at all Merit Distribution terminals which saved over three million dollars annually company wide• Maintained knowledge of changing labor and safety regulations to keep employees accident free and the shop OSHA and DOT compliant • Implemented policies, training, and advisory committees to boost morale and start an employee incentive program giving recognition for stellar service• Cultivated and maintained excellent working rapport with vendors and product representatives

Worked at "old" location in Salt Lake. Sysco Intermountain.