Responsible for the attendance and performance of a unionized group of 150 to 250 flight attendantsFoster good working relationships with flight attendants through outreach and recognition Collaborate cross-departmentally to ensure exceptional operational performance and customer service Volunteered to lead various base and corporate initiatives: i.e. Project Airport, MoveSmart, Safety Excellence, Accessible Travel Advisory Board (ATAB), Inflight Handheld Device (Link)… Show more Responsible for the attendance and performance of a unionized group of 150 to 250 flight attendantsFoster good working relationships with flight attendants through outreach and recognition Collaborate cross-departmentally to ensure exceptional operational performance and customer service Volunteered to lead various base and corporate initiatives: i.e. Project Airport, MoveSmart, Safety Excellence, Accessible Travel Advisory Board (ATAB), Inflight Handheld Device (Link), Safety Excellence Certification Show less

Updated and maintained the Inflight Emergency Response Plan Developed and implemented a central repository to electronically store readiness plans, business continuity plans, emergency notification information, and training materialsTrained Inflight bases worldwide in emergency response processes, protocols, and readiness planPartnered with Corporate Safety to ensure procedural alignment across the organization Participated in emergency response drills and use… Show more Updated and maintained the Inflight Emergency Response Plan Developed and implemented a central repository to electronically store readiness plans, business continuity plans, emergency notification information, and training materialsTrained Inflight bases worldwide in emergency response processes, protocols, and readiness planPartnered with Corporate Safety to ensure procedural alignment across the organization Participated in emergency response drills and use key learnings to refine corporate and base procedures Show less

Employee Feedback Tool - United VoicesResponsible for the overall management of the highly visible program where all United employees can report operational discrepancies, issues, concerns, questions, comments or complimentsLed the centralized team who receives and responds to the reports and who investigate, identify trends, and communicate issues to the appropriate departments and ensures timely responses ensuring consistency and timely reporting of issues, concerns and… Show more Employee Feedback Tool - United VoicesResponsible for the overall management of the highly visible program where all United employees can report operational discrepancies, issues, concerns, questions, comments or complimentsLed the centralized team who receives and responds to the reports and who investigate, identify trends, and communicate issues to the appropriate departments and ensures timely responses ensuring consistency and timely reporting of issues, concerns and complimentsMotivated department leaders to understand and become involved with correcting issuesFlight Attendant Handheld Device Program - LinkOversaw Link Program (iPhone 6+) for the Inflight Services department, liaised with IT, managed the design, development, planning and implementation of flight attendant friendly iPhone apps/technology Directed the development, implementation and maintenance of support processes for the Inflight bases, Inflight Training Centers, Flight Attendant Support Team, and technology help desk Managed the budget, inventory and ordering processes for Inflight bases and training centersFrontline Employee Tools Responsible for hardware deployment, inventory management, and repair process for multiple front-line mobile device programs: Inflight Link, AO MAP, UAX Link, and TC75 Ramp ScannersEnsured all projects were conducted with adherence to United’s Project Management Life-Cycle (PMLC)Engaged with front-line workgroups and stakeholders cross divisionally to ensure hardware needs were met Partnered with the Change Management team to generate robust training and communication to increase adoption rateExplored, evaluated, and implemented hardware solutions to enhance the front-line employee experience Show less

Responsible for ORD Inflight Base operations, Flight Attendant performance, and consistent execution of both the United and Continental Collective Bargaining AgreementsManaged performance and direct activities of a group of 10 Inflight Supervisors, each of whom had the responsibility to manage the attendance and performance of a group of 200 Flight AttendantsLed investigations as required and ensure disciplinary timelines are metResponsible for flight attendant bidding… Show more Responsible for ORD Inflight Base operations, Flight Attendant performance, and consistent execution of both the United and Continental Collective Bargaining AgreementsManaged performance and direct activities of a group of 10 Inflight Supervisors, each of whom had the responsibility to manage the attendance and performance of a group of 200 Flight AttendantsLed investigations as required and ensure disciplinary timelines are metResponsible for flight attendant bidding requirements and bid award investigationsOversaw return to work TSA requirementsFirst level grievance hearing officer Show less

EWR- Responsible for dependability and performance of a group of 250 flight attendants. Also administered the FMLA program for the EWR Base. ORD- Responsible for dependability and performance of a group of 225 flight attendants along with the daily operation of the base.

Managed and directed activities of 4 Full-Time Reservations Supervisors.Produced Weekly Booking Reports for Hotel and Corporate ManagementRecruited, hired, and oversaw training of 90 person seasonal reservationist staff. Responsible for the day to day operations of the Reservations Office, Remote Reservations Desk, and Hotel Group Sales.

Holiday Inn Worthington