Vice President Operations
Current
Apr 2024 - Present
AeroLeads people directory · profile
Cory Burns Email & Phone Number
Vice President, Operations
at
Office Practicum
1 work email found
@prodigy.net
2 phones found area 317 and 978
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Operations
Location
Greater Indianapolis, United States, United States
Who is Cory Burns? Overview
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Quick answer
Cory Burns is listed as Vice President, Operations at Office Practicum, based in Greater Indianapolis, United States, United States. AeroLeads shows a work email signal at prodigy.net, phone signal with area code 317, 978, and a matched LinkedIn profile for Cory Burns.
Cory Burns previously worked as Vice President Operations at Office Practicum and Vice President of Customer Retention at Office Practicum. Cory Burns holds Bachelor Of Business Administration - Bba, Computer Information Systems from Morehead State University.
Company email context
Email format at Office Practicum
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*@prodigy.net
68% confidence
AeroLeads found 1 current-domain work email signal for Cory Burns. Compare company email patterns before reaching out.
Profile bio
About Cory Burns
Professional recognized in:• Department and team leadership• Global team building• Customer focused• Operations leader• Relationship focused• Employee engagement• Strategic planning and execution• Project management• Customer support• Professional services
Listed skills include Cloud Computing, Saas, Enterprise Software, Microsoft Sql Server, and 31 others.
Current workplace
Cory Burns's current company
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12 roles
Cory Burns work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer Retention
Oct 2023 - Apr 2024
Vice President Of Customer Operations
Jan 2022 - Oct 2023
Director, Customer Operations
May 2021 - Jan 2022
Director Of Customer Onboarding
Nov 2020 - May 2021
Director Of Product Support
- Oversaw delivery of best-in-class support for 4,000 global b2b customers. The Workforce Ready Suite includes Time & Labor Management, HR, and Payroll solutions.
- 95 Support Representatives located in North America and Europe Regions
- 9.4/10 Customer Satisfaction score
- Implemented new onboarding program for new hires, along with a cross-training program to increase rep skills
- Rolled out in-product chat for customers to interact with support on demand
- Introduced KCS support methodology
May 2017 - Oct 2020
Director Of Strategic Initiatives
- Implemented and managed strategic, cross-functional projects and initiatives to drive internal efficiencies, increase customer retention and satisfaction, and increase company revenue. Examples include:
- Customer cloud migrations
- Upgrade process improvements
- Company NPS program
- Customer health scores
Dec 2016 - May 2017
Director Of Customer Solutions
- Oversaw Professional Services Delivery, Project Management, Custom Development, and Technical Support for 9 Product Lines (Supply Chain/Vertical Solutions Group).
- 1,500 customers
- 140 global employees in North America, Europe, and Asia Pacific Regions
- $63M annual revenue (2016)
- 3 SaaS and 6 on premise products
- Customer Satisfaction Score 98%
Dec 2014 - Dec 2016
Director Of Global Support Operations
- Oversaw daily operations of global support teams in North America, Europe and Asia Pacific regions, including support of internal systems, analytics and reporting, internal projects, process improvement, and customer.
- Created and implemented Executive Outreach program
- Used Qlikview for BI and analytics for Support and Education teams
- Implemented and maintained new hire Boot Camp program
- Managed At-Risk customers and developed plans for retention
- Developed and maintained Mission Critical processes and SOP’s
Sep 2012 - Dec 2014
Manager, Customer Support And Technical Operations
- Oversaw for customer support across 3 product lines (ERP and CRM) as well as a shared services team responsible for providing technical support for all company product lines.
- Made2Manage ERPo 1500 customerso $27M in annual maintenanceo 27 direct reportso Improved customer satisfaction score from 60% to 90% (2010 – 2012)
- Other products: Onyx CRM, Configuration Solutions
- Shared Services Teamo Technical escalation team for 14 ERP and CRM product lineso Centralized technical knowledge to capitalize on scale across the company
Dec 2009 - Sep 2012
Technical Support Engineer
Provided frontline and backline support for M2M customers. Created and maintained virtual machines for support testing. Trained and mentored new hires.
Oct 2007 - Dec 2009
Technical Account Manager
Provided technical support and account management for auto dealerships utilizing our data archiving solution. Ensuring customer engagement, adoption, and strategic upselling.
Jun 2006 - Oct 2007
1 education record
Cory Burns education
-
Morehead State University
FAQ
Frequently asked questions about Cory Burns
Quick answers generated from the profile data available on this page.
What company does Cory Burns work for?
Cory Burns works for Office Practicum.
What is Cory Burns's role at Office Practicum?
Cory Burns is listed as Vice President, Operations at Office Practicum.
What is Cory Burns's email address?
AeroLeads has found 1 work email signal at @prodigy.net for Cory Burns at Office Practicum.
What is Cory Burns's phone number?
AeroLeads has found 2 phone signal(s) with area code 317, 978 for Cory Burns at Office Practicum.
Where is Cory Burns based?
Cory Burns is based in Greater Indianapolis, United States, United States while working with Office Practicum.
What companies has Cory Burns worked for?
Cory Burns has worked for Office Practicum, Cloud 9 Software, Kronos Incorporated, Aptean, and Oneview.
How can I contact Cory Burns?
You can use AeroLeads to view verified contact signals for Cory Burns at Office Practicum, including work email, phone, and LinkedIn data when available.
What schools did Cory Burns attend?
Cory Burns holds Bachelor Of Business Administration - Bba, Computer Information Systems from Morehead State University.
What skills is Cory Burns known for?
Cory Burns is listed with skills including Cloud Computing, Saas, Enterprise Software, Microsoft Sql Server, Sharepoint, Business Intelligence, Business Analysis, and Vmware.
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