Employ a systematic approach to thoroughly analyze data for postmortems and bug investigations and provide constructive feedback and solutions to improve processes going forward.Diligently update company internal documentation. Implement and update various tools to streamline and maintain the product pipeline, including Slack, Atlassian tools (Jira & Confluence), Click Up, and more.Provide assignment updates for team tasks and projects, ensuring the team's adherence to outlined goals and responsibilities, tracking progress, and identifying areas for improvement.Handle all aspects of team management, conducting regular team 1:1's, check-ins, task assignments, and performance reviews.

Oversaw successful release of over 50 Android and iOS titles, ensuring they met internalquality and app store requirements.Revamped the escalation process for live issues by collaborating with Customer Supportdepartment, resulting in a significant reduction of turnaround time from an average of 5 to 7days to a resolution time of around half a day.Collaborated closely with the Engineering team to modify the development branchingstructure, enabling the QA department to begin testing earlier in development andultimately, increase team velocity.Optimized test plans and implemented automation techniques to increase efficiency andexpedite product releases without compromising thorough coverageManaged testing tasks and features, prioritizing based on team strengths and capabilities.Coordinated with developers and testers to prioritize and address bugs, factoring inseverity, impact on user experience, and project deadlines.Established clear goals and objectives for team members, provided guidance and supportfor professional growth, and conducted regular 1:1s to track progress and address areas forimprovement.

Act as a customer advocate and proactively address live issues affecting end-users byimplementing effective resolution strategies.Utilized JIRA to track bug resolution progress and keep all parties updated on status andnext steps

Led and directed multidisciplinary teams of audio visual technicians, production staff, andsales departments to seamlessly coordinate and execute audio visual services for diverseevents and venues.Spearheaded successful negotiation, execution, and billing of technology solutions for allmeetings and events, ensuring exceptional service delivery and client satisfaction.Forecasted future events, managed revenue and budget targets, labor yield, and customersatisfaction survey results, demonstrating outstanding performance and accountability.Ensured compliance with labor laws and union regulations while managing payroll for audiovisual technicians and staff.Managed all logistical aspects of audio visual equipment, including procurement, storage,transportation, and installation.

Led the management of multiple teams spanning two large venues to ensure the flawlessdelivery of event technology services and successful outcomesOrchestrated the coordination and scheduling of company and union technicians for largescale events, optimizing efficiency and timelinessConducted regular performance evaluations and provided constructive feedback to fosterthe skill development of team members

Delivered unparalleled technical support and troubleshooting, consistent with the venue's5-star service standard.Served as a liaison between VIP clients and technical team, ensuring seamless execution ofclient vision with utmost professionalism.Utilized innovative sales strategies to support senior sales staff, resulting in enhancedknowledge of the events industry

Delivered exceptional customer service to presenters by providing extensive knowledge inevent technology.Provided technical support to clients, troubleshooting any issues related to audio visualequipment, such as video switching systems, digital audio systems, and computerequipment, utilizing strategic thinking and problem-solving skills to navigate high-pressuresituations.