Cory Christofferson Email & Phone Number

West Des Moines, Iowa, United States

Consumer and Small Business Banking (CSBB) Fraud and Claims Management – Change Delivery / Detection Delivery Team

West Des Moines, Iowa

Led a team of test professionals who execute all testing and quality assurance activities related to a project or release impacting systems utilized by Retail sales and fulfillment team members in the origination of mortgage loans. Managed waterfall and agile test teams on AOW/LIS/CORE. • Managed 15-30 direct reports; includes coaching, directing, training, and mentoring. • Assigned testing personnel to projects for releases based on need and skill level. • Partnered with peers and team members in the development and implementation of processes, procedures, tracking, and reporting metrics. These processes increased the quality and efficiency of our testing. Overall number of production defects were greatly reduced. • Provided direction to team members for long term strategies regarding testing methodology and documentation. • Partnered with Lending QA, Release Management, Development, and peers to contribute to release content, prioritization, resource capacity, and escalated issue resolution. This partnership ensured we had successful releases with high quality results. • Researched new products and industry methodologies and provided inputs on the development of new. concepts, techniques, and standards. • Provided direct, complete, and actionable constructive feedback to team members, partners in a timely fashion. This ensured we were actively resolving issues with the team and working together to continually improve.• Handled creating and maintaining a productive environment, addressing escalated issues, as needed, meeting with direct reports to set expectations, has routines in place to inspect for results, conducts MPP.

West Des Moines, Iowa, United States

Led a team of test professionals who execute all testing and quality assurance activities related to a project or release impacting systems utilized by Retail sales and fulfillment team members in the origination of mortgage loans. Managed waterfall and agile test teams on AOW/LIS/CORE. • Managed 15-30 direct reports; includes coaching, directing, training, and mentoring. • Assigned testing personnel to projects for releases based on need and skill level. • Partnered with peers and team members in the development and implementation of processes, procedures, tracking, and reporting metrics. These processes increased the quality and efficiency of our testing. Overall number of production defects were greatly reduced. • Provided direction to team members for long term strategies regarding testing methodology and documentation. • Partnered with Lending QA, Release Management, Development, and peers to contribute to release content, prioritization, resource capacity, and escalated issue resolution. This partnership ensured we had successful releases with high quality results. • Researched new products and industry methodologies and provided inputs on the development of new. concepts, techniques, and standards. • Provided direct, complete, and actionable constructive feedback to team members, partners in a timely fashion. This ensured we were actively resolving issues with the team and working together to continually improve.• Handled creating and maintaining a productive environment, addressing escalated issues, as needed, meeting with direct reports to set expectations, has routines in place to inspect for results, conducts MPP.

West Des Moines, Iowa, United States

Created, prepared and implemented systems quality assurance functions for numerous applications. Provided work direction, coaching and mentoring to the test analysts. Controlled primary development of testing strategies on assigned projects. Performed complex analysis of business requirements and system specifications. • Provided daily work direction to test analysis.• Conducted test script reviews and provided constructive feedback to analysts.• Met with analysts to address any training requests/concerns identified.• Mentored and trained new team members.• Provided feedback and audit results to test analysts and their managers.• Provided estimates and resource assignments for each release.• Collaborated and met with Business Analysts, Technical Leads and Project Managers to review and offer input to functional requirements, use cases and technical specifications.• Developed test plans, risk management documents with mitigation strategies, and status reports. communicating test progress to project teams.• Identified issues and followed escalation process including resource and project constraints.• Participated in regular project and team meetings.• Demonstrated strong drive for issue resolution by providing solutions or possible options.• Provided suggestions on project testing documentation and standards.• Proactively communicated project status to project and team members.• Created and executed Production validation plans.• Participated and provided feedback in the interview process for new hires and test contractors.• Reviewed, approved and managed Change Request.• Created and reported metrics to the team for each release.

West Des Moines, Iowa, United States

Promoted to a test lead after working on several releases as a test analyst and test lead. As a test lead had the opportunity to lead testers through the planning, UAT and regression phases of the release. • Met with Business Analysts, Technical Leads and Project Managers to review and offer input to functional requirements use cases and technical specifications.• Developed test plans, risk management documents with mitigation strategies, and status reports. communicating test progress to project teams.• Identified issues and followed escalation process including resource and project constraints.• Participated in regular project and team meetings.• Maintained strong drive for issue resolution by providing solutions or possible options.• Provided input on project testing documentation and standards.• Proactively communicated project status to project and team members.• Created project/release estimates. • Participated in the interview process for new hires and test contractors.• Met with analysts to address any training requests/concerns identified.• Approved and managed Change Requests by reviewing and assigning to Test Analyst. • Handled making resource decisions that directly affect the team/project budget.