www.cybermanagementsystems.comCory Coleman is the President and Chief Executive Officer for Cyber Management Systems, LLC. Cyber Management Systems is a consulting-oriented company, intending to fill in the market needfor a professional, customer-focused enterprise IT systems performance management services andsolutions company. Cyber Management Systems emphasizes service and support to People,Processes, and Technologies to differentiate itself from more price-oriented consultingand integration companies. We are on the brink of penetrating a lucrative market in arapidly growing industry. The current trend towards an increase in the number ofentrepreneurs and competition amongst existing companies presents an opportunityfor Cyber Management Systems to penetrate this market.Cyber Management Systems, founded in 2014, is a CVE certified Service Disabled Veteran Owned Small Business (SDVOSB) that provides integration and improvement solutions for application, systems, network, database, and storage performance management to the federal and state government, as well as the private sector and non-profits organizations. DUNS: 079393693CAGE Code: 74GD0518210 -- Data Processing, Hosting, and Related Services519190 -- All Other Information Services541511 -- Custom Computer Programming Services541512 -- Computer Systems Design Services541513 -- Computer Facilities Management Services541519 -- Other Computer Related Services541611 -- Administrative Management and General Management Consulting Services541618 -- Other Management Consulting Services541921 -- Photography Studios, Portrait561110 -- Office Administrative Services611430 -- Professional and Management Development Training

Provides comprehensive Program Management support and engineering of CA Spectrum, eHealth and NetQoS, and NetIQ AppManager products including designing architectural changes and implementing those changes, establish configuration management, and schedule, monitor and allocate resources as necessary. Provides highly specialized technical advice concerning configuration and implementation of metric gathering tools for IT facility equipment. Analyzes the metric, technical configurations and makes decisions on the best alternatives. Led the capacity and availability program of agency infrastructure.Lead the measurement of Key Performance Indicators for Event Management and drive efficiency and cost savings.Performs routine studies and analysis for enhancing processes to increase efficiency both environmental and program.Designed, developed and interpreted policies and strategies that ensured effective and efficient program management to meet the requirements of the technology departmentDeveloped and modified standard operating procedures and documented the best practices.Managed assigned projects.Prepared and presented briefings to senior management officials and contractor management officials on complex and controversial issues.Represented the Government in meetings and discussions with vendors, recommends and takes appropriate actions.Communicated complex technical requirements, issues, and problems to both technical and non-technical personnel.Performed other duties as required.

Outreach and Summit Support

• Performed duties in the capacity of Enterprise Performance Manger and consultant to the DoDIIS PMO in the areas of application and network performance management for multiple networks.• Audited multiple networks for device monitoring compliance• Enterprise application administrator using HP Network Automation• Key stakeholder in regards to providing data for capacity planning based upon integration of monitoring tools and capacity management information systems (CMIS)• Compiler for enterprise reports for monthly Operational Performance Review• Primary eHealth administrator responsible for daily operations and maintenance• Configured network devices in order to obtain key performance information for the extraction of network and link health.• Deployed NetQos Reporter Analyzer on a small scale 500 license for the capturing of flow data from strategically identified links within the core of the network

Team Lead of the Enterprise Network Management Services (ENMS) group (4 personnel)Provided leadership and work guidance to less experienced personnelCreated and provided weekly and monthly reports related to completed accomplishments and service level agreementsCreated and updated standard operating proceduresExperience with configuring and managing SNMP communication to collect inventory information, ensure devices inventory information is properly configured.Gathered details for discovered devices, including System MIB, interfaces, IOS, drive, flash memory, etc…Experience with analyzing network traffic capturing real time dataExperience configuring and managing customizable web interfaces in support of the UNIX, LAN Team, SMS, Network Team and system managers.Experience with advance alerting and have the understanding to correlate events, sustained conditions, and complex combinations of device statesSolarWind's Orion Network Performance MonitorSolarWind's Orion Application Performance MonitorSolarWind's Cirrus Configuration ManagerCA's E-Health - AR (Application Response) agents to monitor client transactions for GLAAS, E2 and Phoenix. SystemEdge Agents to monitor Service Availability.Netscout N'Genius Performance ManagerExperience in troubleshooting network problems in a LAN/WAN environment, this would include work on servers, routers, and switches.

Responsible for providing 24-hour, on-demand support for DISA Support Element (DSE) Network Operations (NetOps) to include situational awareness of the Defense Information System Network (DISN) and technical subject matter expertise on all aspects of the DISN architectureAssisted in providing Global Information Grid (GIG)network-centric system support and technical advice, during routine and contingency operations, to include support provided during restoral actions, information assurance incidents, authorized outages, actions to comply with CYBERCOM directives, and other network incidents as they occurUtilized knowledge of the global networks to assist supported organizations in the analysis and system engineering required to improve GIG systems, procedures, and capabilitiesProvided DSE Chief situational awareness of the DISN architecture in global and the GIG as requiredAbility to differentiate between the GIG, global DISN networks and global customer networksUsed common reporting and analysis tools, provided reports, briefings, studies or other documents as required by the customer to maximize their understanding of the aboveEngaged in detailed, technical problem solving during all network events and incidentsObtained detailed technical knowledge of DISN architecture in global, all customer interfaces, and GIG interfacesProvided planning assistance for execution of global customer requirements, to include assistance for COOP and contingency planningMaintained cognizance of DISN data, video and voice subsystems plans and special projects affecting supported commands and assisted them in submission of their requirements and in obtaining information concerning the current, interim, and future status of DISN circuits, systems and facilities

Team Leader on the DISANet contract assigned to the Network Management Center (DISANet Control Center{DCC})During contract transition, I singlehandedly provided program management of the network operations center for 18 consecutive business days while also providing training to new personnelProvided management, leadership, educational, and operational continuity between the Defense Information Systems Agency and the contract employees (18) working in the DCCMaintained escalation procedures for resolving IT issues at the appropriate level of experience (i.e., Tier 1, 2 or 3) and guided appropriate and timely notification to Government representatives for situational awareness and resolutionProvided prompt and professional response to user requests and resolution of trouble ticketsProvided real-time trouble ticket status to DISANet Chief and its customersProvided a daily summary (Monday through Friday) to designated Government representatives on the status of trouble tickets (includes open tickets affecting network health and user ability to accomplish mission, open VIP tickets, classification compromises, and closed tickets)Provided useful metrics and supported the creation of reports that tracked call data, incident management performance, and problem management performance by running reports, collect data and compiling information from various sources into a single productUtilized Tier 1, 2, 3-level qualified techs as required to provide one-on-one, desk-side help to DISANet usersProvided 24x7 user account password resets and password unlocks via Active DirectoryResponsible for standardization and streamlining of operational procedures while providing technical guidanceResponsible for maintaining the schedule for 24hr rotating shift personnel

Telecommunication and Information Systems Command (TISCOM)Configured, troubleshot and maintained Cisco switches and routersEntered, tracked and resolved trouble tickets for the US Coast Guard Digital Network PlusTracked Coast Guard Digital Network Plus statistics such as bandwidth utilization, errors and outagesStratos Gateway Database Administrator responsible for monitoring and controlling web-application database useAssisted in configuration management and network securityissues as requiredParticipated in internal projects as required by management

Network Engineer for Fort Myer Military Community, Directorate of Information Management in support of the Joint Forces Headquarters, the Military District of Washington and the Fort Myer Military Community GarrisonResponsible for the execution, installation, operation, and maintenance of multiple routing and switching devices and all associated equipment valued at over $8.5 millionIn charge of network monitoring, incident response, troubleshooting, configuration, and network architecture design and planningAccountable for the health, welfare, training and morale of four soldiers

OverviewNetwork switching systems operator-maintainer performs maintenance on electronic switches, control centers, combat radios and other equipment associated with networks. They also use computers to troubleshoot the system when errors occur.Job DutiesMaintenance of automatic switchboards, electronic switching systems, red switches and telephone central officesConduct preventive maintenance on vehicles and power generators

Intelligence Watch Officer for the Directorate for Intelligence Operations (DO) 24/7 Global Intelligence Operations Services CenterMonitored developing situations worldwide that relate to, or effect DO missionCoordinated responses to questions and taskings for DO mission effectivenessProvided preliminary message traffic and other communications to alert leadership and senior personnel to new developments and significant changes in status affecting operations

Responsible for providing instantaneous Presidential quality secure voice services and maintaining the $12 million White House Secure Voice Facility (Red & Black Switch)Supported the President, Vice President, White House Staff, and over 500 other Executive Branch customers in this nominative/selectively manned joint Service agencyImplemented emergency procedures to ensure command and control communication for the Commander in Chief