As an IT Manager at Oasis Car Wash Systems, I manage and maintain servers and workstations, optimizing performance and security through regular monitoring and updates. I have successfully installed and configured critical updates to various firewall technologies, including SonicWall and pfSense, reflecting my dedication to network integrity and security. I also administer Plex ERP system, implementing enhancements and troubleshooting issues for seamless business operations. With over five years of IT management experience, I have developed a strong background in technology, system administration, and customer support. I provide comprehensive support and customized training to office and production floor staff, enhancing productivity and technical proficiency. Adept in virtualization, content management, and Microsoft Office 365 Administration, I have a broad skill set that encompasses proficiency in Windows, Ubuntu, and Linux. I hold a Bachelor of Science in Business Studies with a focus on Computer Information Technology, combining technical acumen with business savvy. I am eager to contribute my skills and experience to foster innovative solutions, operational efficiency, and a positive workplace environment.