Cory D. Email & Phone Number

Vancouver, British Columbia, Canada

New Westminster, British Columbia, Canada

Vancouver, British Columbia, Canada

• Driving product adoption and customer success through high level relationship management. Establishing and maintaining strong, profitable relationships, directly contributing to company growth and profitability.
• Architecting new Customer Success service offerings and refining the customer lifecycle journey including on-boarding, setup of CRM configuration, training, and support
• Implementing new processes and tools that enabled scalability and efficiency to support project delivery, statement of work, customer success and change management.
• Collaborating with the Head of Constructive Solutions, Sales & Marketing to create a scalable and efficient handoff from sales to customer success.
• Acting as a point-of contact for customers, advocating for their interests and giving voice to their feedback to drive SaaS enhancements and customer relationship improvements.

Vancouver, British Columbia, Canada

In this role, I am a customer-centric and versatile leader that operates between Engineering, Sales, Account Management, Customer Success and Marketing to ensure high level of execution and control in the day-to-day operations.· Day-to-day operations – Manage and control execution of all core business functions related to payment processing and added value.

West Vancouver

• The Guest Services Manager is responsible for leading by example in providing the highest level of service to all guests at Park Royal. Working with internal departments and retailers to understand how to enhance the.
• Responsible for the rebranding and enhancement of the Guest Services program for Park Royal Shopping Centre
• Developed services to enhance customer care and create the unique “Only at Park Royal experience”
• Collaborate with the Director of Market to execute shopping Centre events and retailer promotions
• Facilitate the training and continual deployment of Guest Services staff to improve the customer experience

Richmond BC

• Hired as the Operations Manager to assist in the hiring and training of resort staff. Jet Pet Resort is a startup company offering luxury boarding and kennel services to pet owners.
• Planing, organizing and direct daily operations and implementing policies and procedures
• Working with strategic partners to increase profitability through sales revenue and marketing strategies
• Training staff, scheduling, operating cost analysis, profit loss reports and developing marketing strategies

Park Royal

• As a Financial Services Associate 2, the position is an integral part of the sales and service team at BlueShore Financial. In this essential role, I promoted and sold BlueShore Financial products and services while.
• Plan, organize, and direct daily front-line operations
• Work with strategic departments to increase profitability through identifying sales and investment opportunities
• Training staff, coaching, scheduling, weekly treasury audits, KYC/AML compliance
• Act as a resource to Financial Services Associate's for escalations and large transaction authorizations and reviews