Business Transformation Operational Excellence Team:As the CoE Leader for the Intelligent Automation program at Dexcom, I oversee the end-to-end delivery of Robotic Process Automation (RPA), and other related AI technology solutions, across the enterprise. My key responsibilities include:• Leadership & Strategy: Leads the Intelligent Automation CoE, setting the vision aligned with company objectives, and mentoring a global team of 13.• Governance & Analytics: Focuses on governance, planning, and analytics; creates and monitors KPIs to drive success; and presents CoE performance to executives.• Technology Platforms: Oversees the utilization of leading RPA platforms including Automation Anywhere and UiPath, as well as application development within Microsoft's Power Platform.• Innovative Technologies: Champions the integration of Machine Learning, Document Understanding, and Artificial Intelligence technologies to enhance automation capabilities and drive program innovation.• Automation & ROI: Delivered 60+ automations, achieving significant FTE savings and a 437% increase in the program's ROI YoY.• Project Management: Manages projects within Dexcom's agile SDLC, communicates with stakeholders, and mitigates risks for project success.• Continuous Improvement: Champions process refinement using feedback and analytics; reviews and optimizes post-implementation processes.• Training & Documentation: Trains the team on RPA best practices and maintains comprehensive project documentation.Accomplishments:2020 IA Program Savings: 80,000 Hrs2021 IA Program Savings: 150,000 Hrs2022 IA Program Savings: 176,000 Hrs2023 IA Program Savings: 300,000 Hrs2024 IA Program Savings: Est. ~425,000 Hrs

Internal consultant supporting various business units in implementing software features and enhancements to increase user experience and workflow productivity.Responsibilities & Achievements:• Consultation & Collaboration: Served as an internal consultant, leading system enhancements and collaborating with multiple business units.• Project Leadership: Spearheaded key migrations, including a document storage system that came in 20% under budget and a user-friendly policy admin system migration.• Data Management & Analysis: Managed policy pricing databases using SQL Server for ad-hoc queries and developed operational dashboards, including Power BI visualizations for various business lines.• Achievements: Designed an interactive dashboard for underwriters and led the development of Power BI dashboards, enhancing enterprise Business Intelligence capabilities.• Communication: Ensured effective communication with teams and stakeholders, keeping projects on track.

Projects & Analytics Team:• Reporting & Analysis: Spearheaded the development of corporate reports using SSRS & Tableau, aiding executive decision-making, and delivered monthly cost management analyses.• Innovations: Pioneered a complaint logging system for the Governance Risk & Compliance team and designed automated reporting tools for the Project Management team.• Project Management: Conducted User Acceptance Testing (UAT) for various projects, ensuring seamless implementations, and established robust process documentation.• Data Integrity: Audited executive dashboards monthly, guaranteeing data accuracy and clarity.

• Risk Management: Spearheaded the creation of a risk assessment tool for new products/services and partnered with product managers to ensure launches met regulatory and internal standards.• Automation & Savings: Automated SEC database verification using VBA in Excel and Access, resulting in annual savings of $80,000+.• Executive Briefings: Consistently briefed senior management on product risks, offering strategic mitigation solutions.• Education & Policy: Educated staff on risk assessment best practices and played a pivotal role in shaping risk management policies.• Monitoring & Compliance: Proactively monitored advisory firms and representatives' SEC registration/disclosure statuses to reduce risk exposure.

•Fielded incoming customer service calls from contra firms or internal associates requesting assistance•Transferred assets between firms and ensured account type movements are complete, valid and compliant with industry regulations and company policy•Identified and resolved issues on transfers, cash movements, document restrictions on accounts and released restrictions when issues are resolved•Worked with a team of seven to ensure service level agreements are upheld for RIAs and their clients