Cory Gray Email & Phone Number

Apex, Nc, Us

Apex, Nc, Us

San Jose, Ca, Us

San Jose, Ca, Us

San Jose, Ca, Us

I oversaw all aspects of the Customer Experience unit, with $12M+ in P&L responsibility, and management of a portfolio of 10+ customers. My role entailed management of a matrixed team of business and engineering professionals, as well as collaboration with agencies like the FDA and Department of Labor. Additionally, I prioritize organizational growth, representation of our group on company-wide initiatives, and programs that impact our group. - Contributed to the acquisition of the new Cisco solution FedRamp certification. - Increased service revenue from $10M to $12M in one year. - Secured 100% subscription renewals for FY20.

San Jose, Ca, Us

Here, I led the effort to deliver well-trained engineering leaders to US Public Sector Delivery Managers, supporting customers during their service contracts. I coordinated operations for 15 direct and 30 matrixed reports, unifying engineers across all business lines boosting collaboration and service excellence. - Maintained 0% turnover rate and high employee satisfaction after overhauling operations. - Developed on-demand training recommendations and coaching for 5 technology teams. - Established an enablement strategy for new collaborative technologies.

San Jose, Ca, Us

I was asked to serve in this role to establish a new tech team to satisfy customer requirements for the US Public Sector’s Cisco Core technology customer requirement (limited launch). My responsibility was to build procedures and partner with TAC Managers to develop a junior engineer training program.

San Jose, Ca, Us

Hired to build a new collaboration team under the Defense Information Systems Agency (DISA), overseeing a $5M budget and a team of 10 direct and 20 indirect reports. I reversed an unstable collaboration environment which drove customers to purchase additional services and $2.7M revenue.- Earned 100% customer satisfaction on all projects managed by the DISA Collaboration team. - Secured $2.7M in additional revenue from an existing client. - Mentored 2 Junior Consulting Engineers into members of the Security Delivery Team.

San Jose, Ca, Us

In this role, I led the federal civilian organization’s adoption of journey maps and collaboration technology delivery for customers. In my role, I addressed complex issues of customers related to services, appointing a leader from the employee satisfaction task force to assist. Served as a representative at the US Public Sector Senior Leadership team meetings. - Achieved a second CCIE certification. - Completed the Next Generation Leadership program, a piloted initiative for future African American/Black leaders at Cisco.

San Jose, Ca, Us

Here I was the Lead Collaboration Engineer for the Federal Civilian Organization, tasked with creating and implementing standard operating procedure documents. I also served as the Lead Engineer for the Food and Drug Administration and Transportation Security Agency, offering support that led to a renewal of services year-over-year. - Won the Team Presentation award for a presentation on why WebEx is the best web conferencing solution.- CCIE lab mentor and lead trainer for 10+ internal and external technical professionals. - Served as a post-sales subscription and transactional services Lead Engineer for customers such as the Department of Justice (Justice Management Division), Job Corps, and the Administrative Office of US Courts.

Columbia, Maryland, Us

Master Of Business Administration (Mba)

Bachelor Of Business Administration (Bba)

Ccna