Cory Gray Email and Phone Number
Cory Gray work email
- Valid
- Valid
- Valid
Cory Gray personal email
My strength as a passionate senior technology and business leader is stepping in to lead or significantly contribute to initiatives that drive profitable growth and implementing strategic service delivery plans and systems. I’m the one executives, colleagues, and customers call to solve problems. Levering a background in program management, strategic planning, and people operations, I have been recognized for my success in:- Reversing underperforming teams and units to enhance bottom-line business benefits. - Driving disruptive service delivery initiatives to maximize customer satisfaction and brand loyalty.- Motivating matrixed teams of technical and business managers to achieve objectives, on-time, and on-budget.- Advising stakeholders and offers recommendations for business decisions and strategic development. In my current role as a Service Delivery Manager, I direct a $10M customer experience program, empowering a team of 50 personnel to provide exceptional support to a portfolio of cloud service customers. As the central point of contact for a group of engineering, operational, and project leaders, I lead post-sales delivery activity to amplify additional product and service upsells. Some of my notable achievements in my tenure as a technology leader include:- Earned perfect customer satisfaction ratings and generated $2.7M in additional revenue under the Defense Information Systems Agency. - Developed a junior engineer training program in tandem with Technical Assistance Center Managers. - Drove campus and community outreach programs with institutions like North Carolina A&T University.The key to my success is my ability to connect and motivate people while leveraging powerful technology to improve the lives of both colleagues and customers every day. >> Let’s Connect <<
-
Strategy And Planning Manager, Ges Solutions EngineeringCiscoApex, Nc, Us -
Global Sales Engineering Manager, Video Devices And Collaboration Renewals | Collaboration SalesCiscoApex, Nc, Us
-
Global Sales Engineering Manager, Video Devices & Collaboration Renewals | Collaboration SalesCisco Oct 2024 - PresentSan Jose, Ca, Us
-
Global Sales Engineering Manager, Video Devices | Collaboration SalesCisco Jan 2022 - Oct 2024San Jose, Ca, Us
-
Service Delivery Manager (Federal Civilian) | P&L Management | Cloud Service Solutions | Portfolio MCisco Dec 2019 - Jan 2022San Jose, Ca, UsI oversaw all aspects of the Customer Experience unit, with $12M+ in P&L responsibility, and management of a portfolio of 10+ customers. My role entailed management of a matrixed team of business and engineering professionals, as well as collaboration with agencies like the FDA and Department of Labor. Additionally, I prioritize organizational growth, representation of our group on company-wide initiatives, and programs that impact our group. - Contributed to the acquisition of the new Cisco solution FedRamp certification. - Increased service revenue from $10M to $12M in one year. - Secured 100% subscription renewals for FY20.
-
Service Delivery Manager (Collaboration Technology) | Training & Development | Program Operations |Cisco Dec 2018 - Dec 2019San Jose, Ca, UsHere, I led the effort to deliver well-trained engineering leaders to US Public Sector Delivery Managers, supporting customers during their service contracts. I coordinated operations for 15 direct and 30 matrixed reports, unifying engineers across all business lines boosting collaboration and service excellence. - Maintained 0% turnover rate and high employee satisfaction after overhauling operations. - Developed on-demand training recommendations and coaching for 5 technology teams. - Established an enablement strategy for new collaborative technologies.
-
Service Delivery Manager (Core Technology) | Team Development | Policies & ProceduresCisco Jun 2018 - Dec 2018San Jose, Ca, UsI was asked to serve in this role to establish a new tech team to satisfy customer requirements for the US Public Sector’s Cisco Core technology customer requirement (limited launch). My responsibility was to build procedures and partner with TAC Managers to develop a junior engineer training program.
-
Service Delivery Manager (Disa) | Budget Management | Outreach | Project ManagementCisco May 2016 - Jun 2018San Jose, Ca, UsHired to build a new collaboration team under the Defense Information Systems Agency (DISA), overseeing a $5M budget and a team of 10 direct and 20 indirect reports. I reversed an unstable collaboration environment which drove customers to purchase additional services and $2.7M revenue.- Earned 100% customer satisfaction on all projects managed by the DISA Collaboration team. - Secured $2.7M in additional revenue from an existing client. - Mentored 2 Junior Consulting Engineers into members of the Security Delivery Team.
-
Collaboration Technical Leader (Federal Civilian) | Customer Service Escalations | ImplementationCisco Nov 2015 - May 2016San Jose, Ca, UsIn this role, I led the federal civilian organization’s adoption of journey maps and collaboration technology delivery for customers. In my role, I addressed complex issues of customers related to services, appointing a leader from the employee satisfaction task force to assist. Served as a representative at the US Public Sector Senior Leadership team meetings. - Achieved a second CCIE certification. - Completed the Next Generation Leadership program, a piloted initiative for future African American/Black leaders at Cisco.
-
Technical Leader | Network Consulting Engineer | Lead TrainerCisco Aug 2009 - Nov 2015San Jose, Ca, UsHere I was the Lead Collaboration Engineer for the Federal Civilian Organization, tasked with creating and implementing standard operating procedure documents. I also served as the Lead Engineer for the Food and Drug Administration and Transportation Security Agency, offering support that led to a renewal of services year-over-year. - Won the Team Presentation award for a presentation on why WebEx is the best web conferencing solution.- CCIE lab mentor and lead trainer for 10+ internal and external technical professionals. - Served as a post-sales subscription and transactional services Lead Engineer for customers such as the Department of Justice (Justice Management Division), Job Corps, and the Administrative Office of US Courts.
-
Network EngineerConquest Technologies, Inc. Jul 2004 - Jul 2009Columbia, Maryland, Us -
Network EngineerSavant Ltd Mar 2002 - Jul 2004
Cory Gray Skills
Cory Gray Education Details
-
Nc State University Graduate SchoolMaster Of Business Administration (Mba) -
University Of North Carolina At GreensboroBachelor Of Business Administration (Bba)
-
Cisco Networking AcademyCcna
Frequently Asked Questions about Cory Gray
What company does Cory Gray work for?
Cory Gray works for Cisco
What is Cory Gray's role at the current company?
Cory Gray's current role is Strategy and Planning Manager, GES Solutions Engineering.
What is Cory Gray's email address?
Cory Gray's email address is co****@****sco.com
What schools did Cory Gray attend?
Cory Gray attended Nc State University Graduate School, University Of North Carolina At Greensboro, Cisco Networking Academy.
What skills is Cory Gray known for?
Cory Gray has skills like Cisco Ios, Networking, Cisco Call Manager, Cisco Technologies, Routing, Switches, Ospf, Network Architecture, Ccnp, Ccna, Network Design, Cisco Nexus.
Who are Cory Gray's colleagues?
Cory Gray's colleagues are Fitness Workouts, Bushra Jabar, Ananya Praveen, Prathmesh Watsalya Mishra, Mark Rittiner, Cherry Fan, Eureka Kwong.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial