Cory A. Hammond Email & Phone Number

Remote

Greeley, Colorado, United States

Boulder, Co

*Develop and assess financial budgets and targeted collection volumes across multiple dental centers *Introduce processes used to improve operations and patient retention*Direct staff training, performance assessment, progressive discipline, career development and compensation administration per company procedures*Created an employee training program that ensures employee retention and satisfaction*Control costs and expenses to uphold a strong sense of fiscal responsibility*Partnered in site selection and develop of business development.

*Develop and assess financial budgets and targeted collection volumes across regional Centers *Introduce processes used to improve operations, as well as ensure high compliance levels*Manage programs that drive staff recruitment, development and retention*Develop and adhere to Center performance goals surrounding employee development, quality assurance, financial standards and production performance *Join with Quality Assurance and Regulatory Affairs groups to create programs that assess compliance, enhance product quality and guarantee donor, employee and environmental safety*Launch the use of Lean and Six Sigma standards in accordance with organizational expectations*Call on proven management tools to monitor performance and measure goal achievement; also ensure reporting is effective and aligned with strategies used to achieve desired results*Support material purchases and storage, along with inventory control and transportation to meet plasma operations requirements and maintain suitable inventory levels*Spearhead marketing programs to maximize production, donor retention and delivery of unsurpassed customer service *Assess change documents to measure compliance and operational efficacy*Respond to audit findings and make adjustment to standard operating procedures to maintain compliance with regulatory requirements

Melrose Park, Il

*Guaranteed a positive experience across the board for donors, staff members and customers in resolving concerns or inquiries as they arise per SOPs, POP and the FDA*Kept the Center operating at peak safety, compliance and cleanliness levels at all times*Crafted new organizational strategies that served to optimize production levels*Evaluated daily plasma test results, destroyed reactive units and delivered results to the appropriate authorities for review*Resolved Center issues and responded calmly during emergency situations*Amassed and analyzed data used to improve Center quality, efficacy and profit levels*Pored over job applications and conducted interviews to hire new team members from a pool of highly qualified candidates

*Delivered high-caliber customer service *Served as an effective intermediary between donors, team members and customers*Utilized expertise to extract plasma from donors*Maintained aphaeresis machines to keep each in proper working order*Responded to donor reactions and blood loss emergencies in a timely, calm and collected manner *Used impeccable attention to detail to document procedures and donor interactions