• Managed a team of 13 employees and 3 Assistant Manager • Recruited, hired and trained associates and managers • Actively directed team to merchandise store and process freight shipments of over 1,000 box shipments per week• Led team to adhere to frozen and fresh food handling policies • Held employees accountable to company expectations • Controlled payroll costs and store expenses• Oversaw vendor deliveries • Leader in customer service

• Directed and managed operations of seven (7) retail stores employing over eighty (80) employees• Recruited, hired, trained and developed employees and managers resulting in lowest regional turnover • Motivated team of managers, supervisors and customer service associates to achieve #1 in region in overall KPIs• Pioneered national finance program and led #1 ranked region in financing in country every month of 3 years• Set team expectations for customer service resolutions and maintain accountability at all levels, recognized as #1 region out of 14 regions • Analyzed inventory trends, researched variances and control budgets, #1 in region in inventory control • Administered employee schedules and payroll budgets, decreased payroll overtime by an average of 1,900 overtime hours per month • Oversaw expense budgets and reports and P&L control • Partnered with 3rd party handset insurance company and managed processing of customer claims, #1 area in the country in insurance sales multiple times

Senior Store Manager / Area Team Leader / District Manager Candidate• Motivated stores of up to 30 employees ranked in top 50 stores in revenue increase and profit out of 5,500 stores • Trained and hired employees and managers for up to 20 stores and reduced district turnover by 50% • Acted as a store manager mentor resulting in multiple promotions • Led regional customer service associate meetings• Responsible for profit and loss statements with over 50% profit increase• Leader in operational excellence originating, selected as the launch and audit training store for company’s national leadership and auditors• Leader in national committee to develop improved national reversed logistics program, improving company inventory by over 30% Store Manager • Hired, trained and developed customer service supervisors and associates, #1 in District (40 stores) in staffing and retention • Set expectations for customer services and maintained accountability at all levels • Scheduled employees and monitored payroll budget, #1 store in district (40 stores) in payroll budget control • Analyzed profit and loss statements achieving top 1% out of 5,500 stores in year to year profit increase • Forecasted and ordered inventory, ranked #1 in district (40 stores) in overall inventory control multiple times • Instituted reverse logistics of in-warrantee inventory and scheduled shipments to RMA warehouse• Approved shipments of customers' products and store inventory to repair centers• Managed inventory and researched variances, ranked #1 in district (40 stores) in overall inventory