Used vast product expertise to respond to questions of online shoppers selling $500,000 worth of productsAnswered customer questions and concerns about order and return status Solved customer problems while keeping a positive attitude

Level 2 Certified Snowboard Instructor, American Association of Snowboard InstructorsSnowboard Instructor for people of all ages and skill levels Designed and conducted clinics to help instructors achieve a higher level of snowboarding technique and teaching skills

Track and provide feedback concerning purchasing trends, customer requests, and store performance to Burton Corporate via weekly phone calls and emailsTrained staff on Burton products Reviewed and organized store on a monthly basis to ensure up to date inventory and promote top selling productsUpdated social media accounts with the latest products and promotionsMonitored financial processes and ensured accuracy of information

Promoted to Store Manager in April 2018Lead retail sales staff of 15 to reach a common goal of providing the best customer service Trained staff on product knowledge and selling techniques to achieve monthly sales goals and sold over $4 million annuallyDelegated tasks to keep store stocked and cleanAssisted customers through the sales process and provided detailed information regarding snowboard, ski and watersports products including technical informationPlanned projects and store design to increase salesProcessed returns from retail and online purchasesAssisted in setup and layout of Minnesota State Fair booth and provided customer service to fair attendees

Assisted customers with questions about snowboarding, skiing, wakeboarding and skateboarding along with selecting appropriate gear based on individual skill level Delegated tasks and oversaw nine employeesOpened and closed the store, balanced end of day charges, performed basic financial tasksSelected and ordered wakeboards and water ski equipmentInvolved in set up and management of Minnesota State Fair store and displaysBurton Board Member for the winter of 2010/2011Won various Burton sales contests