As the Manager of Business Intelligence and Operations for Enrollment Management, I play a crucial role in ensuring that the university can attract and retain a diverse and talented student body. By leveraging data and technology, my role supports informed decision-making and strategic planning, ultimately contributing to the institution’s success and sustainability.In my position, I engage in a blend of data analysis, operational oversight, and strategic planning to ensure the effective recruitment, admission, and retention of students.

As the Principal Business Analyst for Enrollment Management, I was essential in enabling the university to make informed, data-driven decisions that support its enrollment goals. By leveraging advanced data analytics and strategic planning, I ensured that the university could effectively attract, admit, and retain a diverse and talented student body, ultimately contributing to the institution’s overall success and sustainability.In this position I was at the forefront of managing and optimizing key systems, including Hyland OnBase, Salesforce CRM, and their real-time API integrations with PeopleSoft. My role was critical in ensuring seamless operations across multiple functional offices such as Admissions, Financial Aid, Registrar, New Student Programs, and Residence Life.

As the Senior Office Automation Specialist for Enrollment Management, I was instrumental in enhancing the operational efficiency of the enrollment management office. By leveraging automation technologies, I helped streamline processes, reduce manual workloads, and improve the overall experience for prospective and current students, ultimately contributing to the university’s enrollment goals and success.In my role at Northern Arizona University, I was responsible for creating the Document Imaging Center. This involved a range of key responsibilities:Staff Hiring and Training: I led the recruitment and training of all staff members, ensuring a highly skilled team capable of managing the imaging center's operations.Software Installation and Testing: I oversaw the installation and rigorous testing of all imaging software to ensure reliability and efficiency.Architecting the Imaging Archive: I designed the architecture of the imaging archive, creating a robust and scalable system for storing and retrieving documents.System Integration: I successfully integrated the imaging software with existing student information systems, streamlining document management processes and enhancing data accessibility across the university.This experience demonstrates my expertise in office automation, systems integration, and team management, contributing significantly to the operational efficiency of the enrollment management office

As the Senior Data Input Operator for Enrollment Management, I was vital in maintaining the accuracy and integrity of student enrollment data. By ensuring precise data entry and effective data management, I supported the smooth operation of enrollment processes and contributed to the university’s ability to manage and utilize student information effectively.In my role at Northern Arizona University, I managed the data input operations for the university’s enrollment services. My key responsibilities included:Staff Hiring and Training: I led the recruitment and training of all data input staff, ensuring a skilled and efficient team.Data Input Methods Management: I created, tested, implemented, and maintained all methods for entering data into the student information system, ensuring accurate and efficient data management for all enrollment services offices.Operational Oversight: I oversaw the entire data input process, maintaining high standards of data accuracy and integrity, and supporting the smooth functioning of the university’s enrollment operations.This experience highlights my ability to manage complex data operations, lead a team, and implement effective data entry processes in a higher education environment