Cory Lee Email & Phone Number

Columbus, Ohio

Columbus, Ohio

- Serve as tier 2 level of support for all infrastructure and virtualization platforms to meet SLAs- Manage VMware clusters, vSphere hosts and vCenter- Test and maintain disaster recovery environments- Create and modify build processes and deploy virtual resources- Design, install, and maintain vSAN infrastructure- Configure and maintain VMware Horizon.

Westerville, Ohio

- Execute projects based on our client’s short- and long-term goals- Make suggestions to improve infrastructure and reduce costs

Westerville, Ohio

- Lead a team to support clients providing excellence in customer service.- Assisted with the transition from ConnectWise to Salesforce for ticket management.- Serve as an escalation point between service desk and level 2.- Provide remote, on site, and phone support for more than 75 businesses with both Microsoft and Mac environments.- Support clients in.

Westerville, Ohio

Marysville, Ohio

- Troubleshoot and fix computer, network, printer and application issues- Answer helpdesk phone calls with excellent customer service- Create and complete helpdesk tickets with detailed notes- Assist employees with their questions, concerns, and requests- Install, upgrade, and image computers and printers- Rotate and exchange backup media to an offsite.

Mount Vernon, Ohio

- Work with customers to purchase computer service and office supplies- Answer most incoming phone calls- Perform service on PCs such as basic repairs, virus removals, data retention, and troubleshooting- Networking with phone and ethernet, termination, testing, and server installs

Marion, Ohio

- Networking major with Associates Degree of Applied Business- Excellent skills with Microsoft Outlook, PowerPoint, Excel and Word- Have various skills with Windows Server 2003 configured as Domain Controller and Active Directory- Configured DNS and DHCP server in a domain- Installed Windows XP, Vista and 7, Windows Server 2003, and Windows Server 2008.

Marion, Ohio

- Helped students with Microsoft Office programs, logging in and password issues, and printing- Ran network cabling for wireless access points- Installed network ends and have helped configure wireless access points- Performed maintenance on projectors- Upgraded and troubleshot computers- Used Norton Ghost to image computers- Replaced printer supplies and.

Associates Of Applied Business, Computer Information Technology - Networking Major

Received Cisco letter and certificate Have completed all the Microsoft and Cisco classes offered

Diploma, General

While attending college courses at MTC Achieved 35 credit hours