YC Startup | Local Services MarketplaceHands-on technical leader, empowering and working alongside a small and mighty team responsible for innovating, building, and supporting a multi-sided marketplace and agent operations platform— servicing hundreds of thousands of property owners and lawn care service providers across the US (48 states)Responsibilities:- Performance Management, Professional Development, Coaching and Mentoring, Recuiting and Hiring- Technical & Product Roadmap, Project Management (Scrum/Agile), Strategic Planning, Budgeting, OKRs, Process Improvements, Change Management, Security and Compliance Policy Implementations & Supporting Audits- Web and Mobile App Development, Custom Integrations, Data Engineering & Analytics, Marketing Automation & Analytics, Technical Support, DevOps, and IT OperationsPlatform, Tech Stack, Tools & Integrations:- Multi-sided marketplace, Onboarding & Lead Management, Marketing Automation, Quote & Booking Engine, Subscription Management, Payment Processing, Nexus/Tax Rates and Pricing, Customer Portal and Provider Mobile App, Field Service Management (FSM), Provider Support Platform, Real-time Messaging, Case Management, Custom CRM/ERP, Real-time Event Processing, Monitoring & Alerting, Workflow Automation...- PHP/Laravel, Javascript (React), iOS/Android (React Native), Stitch/Singer.io, DBT, AWS Glue, Lambda, Kinesis, Python, SQL, Tableau, Metabase, RDS, AWS Cloud Services, OpsWorks, GitHub Actions, CloudWatch, Route53, S3, CloudFront, EC2, EBS, Docker, Vagrant, RDS...- Stripe, Quickbooks, Twilio, Zendesk, SendGrid, Mautic, GSuite, Slack, Amazon Connect, Google Analytics, Optimize, Google Ads, Bing Ads, Jira, Trello...

Primary focus on people, creating a collaborative and high-trust environment as we scaled the teams and our processes to deliver on the next phase of our Parent Engagement SaaS platform.Responsible for:- Development, Data Science, QA, Technical Support, DevOps (remote), and IT OperationsTech Stack:- Node, React, AWS, CI/CD, SendGridAccomplishments:- Recruited and scaled engineering from 5 to a 15-person team- Increased employee engagement by 20% (Q12 Gallup Survey) by listening, empowering, and challenging team members- Implemented SDLC processes and established team norms to accommodate growth by facilitating and collaborating with the teams - Improved collaboration and transparency by initiating cross-functional touchpoints throughout the SDLC with marketing and customer supportAdditional highlights:- Implemented escalation and incident management process; ADA assessments for Sales; supported Marketing with SEO, analytics, and lead generation; introduced security best practices leveraging the NIST framework and secure coding best practices.

- Managed 24-person department with 15 employees and 9 contractors (Business Intelligence, Mobile and Web Application Services, and Salesforce).- Developed and successfully executed migration from legacy reporting solution to a Data Warehouse- Led initiative to rebrand and stabilize customer-facing mobile and web properties for welkresorts.com.- Instituted best practices and standards across the development teams to improve quality and overall stability of our systems and applications in production.- Led initiative to migrate from legacy CRM to Salesforce.- Partnered with local and offshore teams (San Diego, Mexico, and Belarus) to provide flexible resourcing.