Empowering local entrepreneurs to rejuvenate single family housing by democratizing technology + capital.

Lead a team of 13 Processors and 1 Supervisor in Fannie Mae Conforming Refinance loan applications. Expected volume for each processor is 65 loans in their pipeline with a total team monthly funding goal of 650. Month over month I maintain an average lock to fund time of 36 days and a conversion rate of 86%.

Supervised a team of 12 processors that processed conforming refinance application, Jumbo loan refinance applications, Jumbo purchase loan applications and Jumbo Refinance Applications. Additionally, I participated in the American Express Partnership.

Handled a pipeline of 65 refinance and purchase transactions. During my time, I processed both Fannie Mae Conforming loan and non-conforming loan transactions.

Managed a team of 20 individuals in addition to two supervisors in the capacity of Guest Services Manager for the Front Office Leadership Team. The Ritz-Carlton Orlando, Grade Lakes is a 14 story, 582 room Forbes 4-star property spanning 500+ acres with 5,000 square feet of meeting space and averaging over 13,000 room nights per month. Generated an upsell revenue of $1,212,201 for 2019 Decreased parking defects 53% for the first quarter on 2020 compared to the first quarter of 2019

Responsible for overseeing the entire hotel operation on the overnight shift. Directly responsible for 6 individuals in addition to overseeing the successful operation of security, engineering, in-room dining and housekeeping departments. Grew Employee Engagement ten points from 80% to 90% for the front office team. Increased check in experience 2.5% from 2018 to 2019

Rotated between the Housekeeping Department and Front Office. During my time in housekeeping I oversaw the department’s turndown team that included 10 individuals and one supervisor. Led the turndown team to a 100% on the Brand Standard Audit for turndown service and improved our Quarter 4 internal Forbes audit score from 42.86% in 2016 to 81.41% in 2017 Responsible to the creation of the Ritz-Carlton call center that handles 20,000+ calls monthly while simultaneously monitoring and responding to requests on Marriott’s mobile Guest Experience Platform. Championed the launch of Marriott’s Guest Experience Platform for the property that handles 100,000+ guest requests yearly.

Team member of the #1 rated hotel in Downtown Columbia on Trip advisor. Our focus was to utilize southern hospitality to exceed guest expectations. During my time with the property I executed the roles of bellman, shuttle driver, front desk agent, housekeeper and bartender.

• Foster student success by leading presentations and facilitating group discussions while being a role model for 19 freshmen• Collaborate with my co instructor on lesson plans, course work and student objective• Work with fellow peer leaders to discuss success strategies and leadership techniques• Create multiple forms of communication to relay pertinent information to the class

Sea Pines Resort is a Forbes 4-star AAA Four diamond resort that sits on 5,000 oceanfront acres and houses the #1 hotel on Hilton Head Island. During my time on the resort, I had the responsibilities of restaurant manager for the hotel’s Forbes 4-star steakhouse Links, An American Grill. I oversaw a team of twenty service professionals that executed a breakfast, lunch and dinner service. Additionally, I spent time as a Guest Relations Agent for the Sea Pines Resort Welcome Center. During this time, I gained knowledge on the operation of a welcome center that was responsible for 100+ luxury homes.

Integral part of acclimating incoming USC students to life away from home through facilitation of small group discussions, ice breakers and team building activities. Worked with a diverse team of orientation leaders (42 students) to promote a positive culture at USC