• Generates new and renewal revenue for AL, GA, FL, & East TN territory.• Makes sales presentations to Customers and other stakeholders.• Communicates with Customers to follow up on delivery of existing programs and to prospect for new business.• Processes contracts and buying orders.• Ensures product is delivered as agreed by identifying and resolving issues.• Ensures payment for all sales within established timeframes and shares responsibility with Credit for delinquent collections.• Generates root cause analysis on non-renewal customers and makes recommendations to increase renewal percentage.• Manages, develops and maintains relationships with customers to ensure ongoing business.• Keeps current on fashion trends to ensure customer is presented with timely and correct fashion. • Creates and implements retail plans and sales recaps (alone or with Manager or Retail Planner) • Participates in budget preparation, helping to determine sales and expense estimates.• Ensures payment for all sales within established timeframes and shares responsibility with Credit for delinquent collections.

Manages all aspects of customer service and operations for all distribution channels (e.g., eCommerce, specialty stores, etc.) for the Duck Head brand division of Lanier Apparel.• Manage and provide exceptionally solution-oriented customer service that helps drive sales for the Duck Head brand and ensures customer loyalty and retention.• Oversee and manage service requests from customers. Use good judgment in handling questionable requests. Appropriate actions vary greatly and good judgment is needed to balance the tradeoffs of financial impact and long-term customer value. • Review social media posts daily to identify issues and respond as appropriate. Provide feedback to internal/external partners for action as necessary and appropriate.• Manage and oversee eCommerce order acceptance and allocation/proration.• Manage and oversee all specialty store orders against inventory, work in process, or plans. Work with factories and specialty stores on delivery and recommend product substitutions when necessary.• Manage customer inquiries, including new orders or special orders. Work with stores on returns, credit issues or other problems.• Plan production based on orders and forecasts with agents and factories. Collaborate with Sales on up front buys.• Forecast product replenishment needs to the SKU level for all distribution channels.Initiate style changes, odd unit assemblies and reprocessing requests as necessary. Assist with samples and trim as needed. • Prepare inventory reports, order recaps, assist with preparation of budgets

• Attend biannual Southern Clothing Market in Charlotte, NC to buy and plan menswear for for upcoming seasons.• Manage Southern Charm’s webstore using Shopify e-commerce platform. • Develop promotions to increase in-store and online sales.• Coordinate product/lifestyle photoshoots for webstore and social media platforms. • Use Lightspeed POS to process and manage omnichannel inventory. • Create and review inventory and sales reports to help determine which products to restock and which products to discount.• Use Microsoft Excel to track product sales performance.• Communicate with store managers to ensure they have the proper products and supplies.

• Visually merchandised stores• Recommended styles, fits, fabrics, and brands to customers based on their needs.• Provided excellent customer service when processing customer returns and exchanges.• Trained employees on product knowledge, salesmanship, and customer service.

• Merchandised golf apparel and equipment.• Scheduled tee times for customers.• Trained new employees on policies and procedures.• Prepared course for tournaments and outings.• Key holder and opened/closed the Pro Shop • Promoted from Golf Cart Attendant to Pro Shop Attendant in September 2013.

• Increased brand awareness by handing out promotional items at campus events.• Promoted brand on Pinterest by posting new products and coupon codes.

• Operated bag drop area• Cleaned golf carts• Maintained driving range facilities• Prepared course for tournaments and outings

• Utilized Quickbooks point of sale system to receive in-store inventory.• Maintained extensive product knowledge in men’s apparel by learning productdetails provided by vendors.