Cory Keasey

Cory Keasey Email and Phone Number

| Customer Service Expert | @ Aureon Contact Center
Cory Keasey's Location
Eagle Grove, Iowa, United States, United States
Cory Keasey's Contact Details

Cory Keasey personal email

n/a
About Cory Keasey

Experienced technology savvy customer service professional in search of technical and/or operational role supporting daily corporate processes.

Cory Keasey's Current Company Details
Aureon Contact Center

Aureon Contact Center

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| Customer Service Expert |
Cory Keasey Work Experience Details
  • Aureon Contact Center
    Technical Support Agent
    Aureon Contact Center Jan 2023 - Present
    West Des Moines, Iowa, Us
    View
  • Carexm
    Patient Care Advocate
    Carexm Jul 2021 - Mar 2022
    Lehi, Utah, Us
    •Remote Agent•Developed rapport to create safe and trusting environment for care.•Monitored progress and documented patient health status changes to keep care team updated.•Maintained confidentiality of patient data and condition to safeguard health information.•Completed documentation of care, hospital actions and patient activities.•Facilitated communication between hospital departments.•Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.•Comforted patients and families by offering support and encouragement.
    View
  • Wells Fargo
    Inbound Mortgage Sales Specialist
    Wells Fargo Aug 2019 - Nov 2020
    San Francisco, California, Us
    •Answer inbound calls relating to customers interested in Refinancing or purchasing Homes•Educated members on tools and website information to help make them more self-reliant•Worked on PPP (Payment Protection Program) project.•Memorized scripts to achieve easy conversational flow in interactions with potential customers.•Performed work in compliance with established regulations, policies and standard operating procedures.•Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.•Forbearance project•Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.•Developed and maintained working knowledge of products and services to deliver timely, accurate information.•Documented details of calls and customer interactions.•Completed paperwork, recognizing discrepancies and promptly addressing for resolution.•Served customers and followed outlined steps of service.
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  • Principal Financial Group
    Customer Care Specialist
    Principal Financial Group Apr 2018 - Jan 2019
    Des Moines, Iowa, Us
    • Answer inbound calls relating to dental insurance benefits or claims•Assisted members with information regarding their policy or claims•Educated members on tools and website information to help make them more self-reliant•Maintained confidentiality of patient finances, records and health statuses.•Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.•Verified client information by analyzing existing evidence on file.•Resolved concerns with products or services to help with retention and drive sales.
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  • Wellmark Blue Cross And Blue Shield
    Customer Service Representative
    Wellmark Blue Cross And Blue Shield May 2016 - Jan 2018
    Des Moines, Iowa, Us
    • Answer inbound calls relating to medical insurance supporting Group Administrators, Brokers, and Agents•Provided detailed information regarding complex medical, dental, and vision policies, claims, and network affiliations•Educated members on tools and website information to promote self-service•Provided agent help support when supervisors were unavailable•Developed and actualized customer service initiatives to decrease wait times
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  • Ventech Solutions
    Help Desk Specialist
    Ventech Solutions Sep 2015 - May 2016
    Columbus, Ohio, Us
    (Telesis Division)•Answer inbound calls for Medicare providers regarding PQRS reporting program•Explained policies and procedures to providers•Educated providers with expectations and timelines.•Accessed multiple systems to assist providers and create help tickets•Understood and executed instructions furnished in written, oral or diagram form.
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  • Iowa Network Services
    Agent For Ins
    Iowa Network Services Feb 2015 - Jun 2015
    West Des Moines, Iowa, Us
    Caleris
    View
  • Iowa Network Services
    Lead Tech For Ins
    Iowa Network Services Feb 2014 - Feb 2015
    West Des Moines, Iowa, Us
    Caleris•Monitor agents during calls to ensure proper policies and adherence to troubleshooting steps•Generated escalation tickets to telephone companies to notify of unresolved issues•Work directly with systems department to mitigate various elevated technical issues such as email and web hosting•Created ad hoc reports to monitor call volume and service levels•Processed daily reports that summarized current day statistics•Monitored agent's attendance to ensure proper service levels were maintained•Communicated outages immediately to agents to ensure awareness•Facilitated meetings with agents regarding policy updates•Monitored agent calls utilizing remote access•Managed agent schedules and delegated tasks•Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
    View
  • Caleris
    Technical Support Representative
    Caleris Jul 2012 - Feb 2014
    Neonova Division

Cory Keasey Skills

Leadership Customer Experience Powerpoint Social Media Microsoft Office 2007 Computer Hardware Insurance Windows Customer Retention Networking Troubleshooting Customer Satisfaction Telecommunications Communication Microsoft Office Microsoft Word Microsoft Excel Microsoft Outlook Windows 7 Customer Support Technical Support Call Centers Routers

Cory Keasey Education Details

  • Simpson College
    Simpson College
    Broadcast Journalism
  • Simpson College
    Simpson College
    French Studies

Frequently Asked Questions about Cory Keasey

What company does Cory Keasey work for?

Cory Keasey works for Aureon Contact Center

What is Cory Keasey's role at the current company?

Cory Keasey's current role is | Customer Service Expert |.

What is Cory Keasey's email address?

Cory Keasey's email address is co****@****rgo.com

What schools did Cory Keasey attend?

Cory Keasey attended Simpson College, Simpson College.

What skills is Cory Keasey known for?

Cory Keasey has skills like Leadership, Customer Experience, Powerpoint, Social Media, Microsoft Office 2007, Computer Hardware, Insurance, Windows, Customer Retention, Networking, Troubleshooting, Customer Satisfaction.

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