Technical Support Agent
Current
Jan 2023 - Present
AeroLeads people directory · profile
Cory Keasey Email & Phone Number
| Customer Service Expert |
at
Aureon Contact Center
1 work email found
@wellsfargo.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
| Customer Service Expert |
Location
Eagle Grove, Iowa, United States
Who is Cory Keasey? Overview
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Quick answer
Cory Keasey is listed as | Customer Service Expert | at Aureon Contact Center, based in Eagle Grove, Iowa, United States. AeroLeads shows a work email signal at wellsfargo.com and a matched LinkedIn profile for Cory Keasey.
Cory Keasey previously worked as Technical Support Agent at Aureon Contact Center and Patient Care Advocate at Carexm. Cory Keasey holds Broadcast Journalism from Simpson College.
Company email context
Email format at Aureon Contact Center
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{first}.{last}@wellsfargo.com
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AeroLeads found 1 current-domain work email signal for Cory Keasey. Compare company email patterns before reaching out.
Profile bio
About Cory Keasey
Experienced technology savvy customer service professional in search of technical and/or operational role supporting daily corporate processes.
Listed skills include Leadership, Customer Experience, Powerpoint, Social Media, and 19 others.
Current workplace
Cory Keasey's current company
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9 roles
Cory Keasey work experience
A career timeline built from the work history available for this profile.
Patient Care Advocate
- Remote Agent
- Developed rapport to create safe and trusting environment for care.
- Monitored progress and documented patient health status changes to keep care team updated.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Completed documentation of care, hospital actions and patient activities.
- Facilitated communication between hospital departments.
Jul 2021 - Mar 2022
Inbound Mortgage Sales Specialist
- Answer inbound calls relating to customers interested in Refinancing or purchasing Homes
- Educated members on tools and website information to help make them more self-reliant
- Worked on PPP (Payment Protection Program) project.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
Aug 2019 - Nov 2020
Customer Care Specialist
- Answer inbound calls relating to dental insurance benefits or claims
- Assisted members with information regarding their policy or claims
- Educated members on tools and website information to help make them more self-reliant
- Maintained confidentiality of patient finances, records and health statuses.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Verified client information by analyzing existing evidence on file.
Apr 2018 - Jan 2019
Customer Service Representative
- Answer inbound calls relating to medical insurance supporting Group Administrators, Brokers, and Agents
- Provided detailed information regarding complex medical, dental, and vision policies, claims, and network affiliations
- Educated members on tools and website information to promote self-service
- Provided agent help support when supervisors were unavailable
- Developed and actualized customer service initiatives to decrease wait times
May 2016 - Jan 2018
Help Desk Specialist
- (Telesis Division)
- Answer inbound calls for Medicare providers regarding PQRS reporting program
- Explained policies and procedures to providers
- Educated providers with expectations and timelines.
- Accessed multiple systems to assist providers and create help tickets
- Understood and executed instructions furnished in written, oral or diagram form.
Sep 2015 - May 2016
Feb 2015 - Jun 2015
Lead Tech For Ins
- Caleris
- Monitor agents during calls to ensure proper policies and adherence to troubleshooting steps
- Generated escalation tickets to telephone companies to notify of unresolved issues
- Work directly with systems department to mitigate various elevated technical issues such as email and web hosting
- Created ad hoc reports to monitor call volume and service levels
- Processed daily reports that summarized current day statistics
Feb 2014 - Feb 2015
Technical Support Representative
Caleris
Neonova Division
Jul 2012 - Feb 2014
2 education records
Cory Keasey education
Broadcast Journalism
Simpson College
French Studies
Simpson College
FAQ
Frequently asked questions about Cory Keasey
Quick answers generated from the profile data available on this page.
What company does Cory Keasey work for?
Cory Keasey works for Aureon Contact Center.
What is Cory Keasey's role at Aureon Contact Center?
Cory Keasey is listed as | Customer Service Expert | at Aureon Contact Center.
What is Cory Keasey's email address?
AeroLeads has found 1 work email signal at @wellsfargo.com for Cory Keasey at Aureon Contact Center.
Where is Cory Keasey based?
Cory Keasey is based in Eagle Grove, Iowa, United States while working with Aureon Contact Center.
What companies has Cory Keasey worked for?
Cory Keasey has worked for Aureon Contact Center, Carexm, Wells Fargo, Principal Financial Group, and Wellmark Blue Cross And Blue Shield.
How can I contact Cory Keasey?
You can use AeroLeads to view verified contact signals for Cory Keasey at Aureon Contact Center, including work email, phone, and LinkedIn data when available.
What schools did Cory Keasey attend?
Cory Keasey holds Broadcast Journalism from Simpson College.
What skills is Cory Keasey known for?
Cory Keasey is listed with skills including Leadership, Customer Experience, Powerpoint, Social Media, Microsoft Office 2007, Computer Hardware, Insurance, and Windows.
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