- Managed end-to-end deal cycle for point-of-sale solutions with retail partners, specializing in marijuana-based businesses, ensuring compliance with shifting regulations and policies- Led cross-functional teams through product education, regulatory compliance, implementation, and banking integrations, maintaining adherence to industry standards- Boosted client revenue by 30% by crafting personalized customer experiences, leveraging data analysis, and maintaining awareness of policy changes impacting the industry landscape- Streamlined support operations, reducing response times to two hours, leading to an 80% improvement in client retention

- Launched and scaled a short-term rental business, achieving over 2,000 nights booked with high customer satisfaction- Designed and implemented an escalations and customer satisfaction process, resulting in a Net Promoter Score of 72- Enhanced operational efficiency by creating and automating a reservation tracking system using a SQL dashboard- Applied data-driven dynamic pricing strategies, achieving a 35% higher occupancy rate than market competitors- Secured below-market lease agreements, contributing to a 40% net profit margin

King of Staten Island

Crashing

Built hardware/software that allows non-profits to remotely control and monitor their clean water projects.