Cory Lykins Email & Phone Number

Saint Marys, Oh, Us

Ohio, United States

NOC/Help Desk at Capcon Networks are responsible for making sure all of our 1000's of globally customers get the service and satisfaction when they need it the most.

Wapakoneta, Oh

Responsible for the creation and maintenance of www.network1.net and other web-based assets we utilize internally and externally. Also responsible for the creation of unique graphics, concept art, and final designs of various art we utilize across all platforms and divisions. Design, create and publish various printed materials including brochures, business cards, newsletters and promotional material.Software Utilized: * Adobe Photoshop * Adobe Illustrator * Adobe Dreamweaver * Notepad++ * nano * Microsoft Expression Web * Microsoft Publisher * Microsoft Visual Studio Code * Wordpress * Various FTP clients

Wapakoneta, Oh

Responsible for the management and day-to-day operations of the Technical Support/Call Center department.Responsibilities: * Hiring, training, reviewing and developing employees * Direct interaction with our customers for new business and contract agreements * Direct interaction with our customers for new process and issue resolutions * Managing employees in day-to-day routines * Processing payroll, bonuses, etc for employees * Direct assistance for all employee questions and issues on and off calls * Setting departmental policies, goals and process * Documenting all new hardware, software and processes * Maintaining Knowledge Base, Screenshot Archive, videos, and repair procedures * Maintain, review and process ticket escalations for Tier 1, Tier 2 and external repair * Maintain, repair or replace department inventory * Build, maintain, update department computer equipment * Complete direct user calls for problem resolution during overflow periods * Complete direct user calls for advanced problem resolution (Tier 2) as required. * On-call assistance 24x7 for Senior Tech Staff assistance * Network and Server health monitoring and trouble escalation (globally) * Stay up to date on latest technology and trends and adjust process accordingly * Direct code changes to our custom software platforms to improve experience and efficiency As a Senior Staff member of First Network Group: * Report to Senior Staff & CEO on department function, health and statistics * Direct input on company strategy, focus and goals. * Provide assistance to other departments when necessary * Provide additions and edits to company employee policy handbookSoftware Utilized: * Custom PHP/MySQL based software. * Microsoft Office (all versions) * All versions of Microsoft Windows, Apple OSX, Android, Apple iOS * Calix platform, Elation, PowerCode MAAC Customer Master, Cisco WCS, UniFi * Fonality VOIP PBX web backend and HUD frontend call monitoring

Saint Marys, Oh

* Participate, discuss and vote in public hearings to determine proper zoning requirements are being met and to vote on property variances.* Read submitted material, including building a engineering schematics of proposed changes to properties.* Visit properties to visually inspect and determine any issues that may arise from approval of a variance.* Speak with homeowners and other citizens involved to determine need and use of the variance.

St. Marys, Oh

Demolition and renovation of various residential homes and structures. Skills utilized: carpentry, drywall, electrical installation, plumbing, finish work.

Digital Communication And Media/Multimedia

Business Management, Marketing/Marketing Management, General