Cory Mckee Email & Phone Number

San Francisco, California, Us

Executive Director - System Operations for Enterprise Functions Technology (EFT) platform application support for the HR vertical.

Minneapolis, Minnesota, Us

Skilled IT professional with a proven track record of delivering results through implementing effective frameworks, policies, software solutions, and processes.Specializing in incident and problem management, with a focus on improving incident response and resolution times. Implemented operational excellence frameworks and established industry-standard KPIs and SLAs to drive accountability and continuous improvements across the organization. Through modernizing service management platforms and implementing Low-Code/No-Code solutions, I have been able to optimize developer and business workflows and improve customer experience while reducing support costs. Furthermore, I have implemented and managed Tier 1/Tier 2 Support Desk, resulting in significant improvements in response time and resolution times, resulting in an increase in customer satisfaction.

Redmond, Washington, Us

As a highly experienced engineering leader, I have a proven track record of delivering exceptional results with everchanging requirements.My key areas of accountability here were process improvement, innovation, and team development. Demonstrated the ability to increase engineer satisfaction, reduce downtime, improve uptime, and increase promotion velocity. Successfully implemented high availability solutions and engineered investments spanning the entire engineering organization, resulting in increased confidence, velocity, and customer satisfaction. The solutions and support process have led to increased customer satisfaction, decreased support cost, and overall improvements in operational efficiencies. Required expert competence across entire technology stack including Storage, Compute, Database, Network, Virtualization, Cloud, IT Service Management, Software Development, Observability, and Configuration Management.