All Star is an independent, employee-owned marketing and technology company focused on helping individuals advance their careers and improve their lives through education.

SaaS-based E-Learning using Gamification technology. Recurrence has built the 21st century version of the traditional business case study the Gamulation™, serving two industries bridging the gap between talent and opportunity. Our platform allows both enterprises and educational organizations to engage and educate users while gaining valuable, and actionable information about the learners. Startup environment where I developed a trusted advisor relationship with our customers. Learned about their needs and use cases; delivered value throughout the customer lifecycle. Responsible for all account management, training, and support activities.Developed joint Success Plans that included clear deliverables to track success milestones and continually drive business value and ROI. Implemented an effective onboarding process from initial set-up, launch, and completion. Delivered an exceptional customer experience with proactive communication while orchestrating the right internal resources to escalate and problem solve for critical customer issues.With an account base of over 50 major universities serving 10,000+ students; initiated conversations around new brand offerings and identified ways for these customers to use the product more effectively to increase value in satisfaction and adoption rate.Managed a scalable technical support structure with Zendesk that included a knowledge-based center providing FAQs, training videos, support materials, and ticketing system for submitting requests. Served as the “Voice of the Customer” collecting feedback on product needs; providing feedback internally on how we can better serve customers and prioritize the product roadmap. Increased customer growth and retention by conducting regular check-in calls to assess the level of satisfaction, success in achieving goals, and identification of additional business opportunities.

VMC is a technology consulting company providing customized strategic outsourcing services in QA, customer care, and development for innovative companies in games, media entertainment, consumer electronics, and technology. VMC Games Labs is the world’s largest independent games testing company providing a wide range of services for games and consoles.Customer-facing Business Development & Account Management role overseeing multiple concurrent assignments. Maintain client relationships, project growth & strategy planning, and providing value and reporting in quarterly business reviews. Driving project initiation through delivery within Microsoft Surface and Xbox Games generating $3M + in revenue.Co-manage 20+ employees; responsible for recruitment, performance evaluation, promotion, retention, and termination activities.Compile, analyze, and estimate project costs (Pricing Models). Development of SOWs (Statement of Work) establishing project objectives and ensuring adherence to contractual obligations.Procure equipment and materials needed to execute on the project.Assist in managing and supporting the client’s renewal process. Negotiated a $300K contract renewal increase on a project ($1.2M+) during a period of company-wide budget cuts and internal reorganization.Analysis of business metrics and building of action plans to manage project performance and optimize support models aligned with business needs (manage budget, burn reporting, invoice approval, appropriate staffing, right pricing, contract length, controlling gross margins).Oversee Vendor Security Policy awareness between VMC & client. Ongoing collaboration with the Microsoft Surface Security team enforcing twice yearly reviews and attestations (by each employee) of the most updated security and confidentiality processes and guidelines.

(Layoff - Seattle Office, April 2014) EducationDynamics is the leader in the development of online tools to help higher education recruit, enroll, and retain students focusing on online, on-campus, graduate, and undergraduate education; currently serving 2000 higher education institutions. Managed account roster of high profile post-secondary education institutions (DeVry University, Keller Graduate School of Management, Carrington College, and Chamberlain College of Nursing). Drove day-to-day activity toward $20M in annual revenue for online lead generation campaigns involving paid search, SEO, partner marketing, DRTV, and display.

Online advertising and technology provider for the Real Estate Industry. Provided residential real estate agents a fully integrated lead-to-close SaaS solution (custom website design, PPC marketing, online lead generation). Acquired by Trulia in 2013, then by Zillow in 2014.

Internet publisher of school directories; sold online advertising / lead generation services to Universities and Professional schools to achieve enrollment goals. Created, monitored and supervised effectiveness of advertising campaigns for clients. Managed the Natural Healers program as Team lead from January 2010 – July 2011. Responsible for sales operations and coordinating marketing efforts with team of 2 account managers. Attended trade shows and industry conferences directly impacting customer relations, new business development, and market analysis.Sales Growth - Doubled account base via new account acquisitions. Increased cross sales revenues over 150% on average to existing & reclaimed clients. Contributed to the incremental growth of the Natural Healers program from 5% to 15% total company revenue in 3 years – reaching over $5MM annually.Online Advertising / Contract-Licensing Negotiation - Executed (monitored, evaluated, and optimized) over 400 online lead generation campaigns (licensing agreements). Negotiated, designed, and secured ongoing advertising contracts with 2 of the top 3 revenue generating accounts in the Natural Healers program.Product Sales Growth - Successfully implemented multiple product pricing increase projects within specified deadlines to existing account base – leading to immediate revenue gains of $300K-$500K during the current fiscal year.Market Share Gains - Increased inventory levels of contracted schools on ASD directory sites. Targeted and acquired new schools from every state to improve SERPs (search engine result pages) via direct key word & content ranking with SEO and SEM marketing efforts.Account Management - Managed 100+ accounts via SalesForce.com CRM. Developed and managed relationship growth with high level decision makers and consultants. Learned key customer insights that impacted retention, and generated additional business by ensuring high quality post-sale service.

Assessed client need and sold electronic grade book technology based on customer specifications. Sole account manager (final 3 years) for the Misty City Software product line with over 250,000 clients world-wide using the “Grade Machine” software program. Managed sales process from quote generation to contract negotiation within the K-12 and higher education markets. Developed and managed relationships with state technology groups and resellers/integrators. Sales Growth / Contract-Licensing Negotiation - Achieved yearly quota goals in my first 4 years. Increasing revenues with over 3,000 licensing agreements sold. Product Sales Growth - Increased company revenue through the development of a competitive license upgrade program.

Sold embedded systems software development tools; CodeTEST - used to create, test, and debug written code in microprocessors used in cell phones & other devices…including FAA approved airline cockpits. Managed an assigned group of government contractors and commercial development centers.Account Management - Responsible for increasing revenue goals within Tier 1 customers such as Lockhead Martin, BASF, NCR, Boeing and 3M. Developed customer initiatives to strengthen technology training and introduce new product enhancements.

Sold L2/L3 computer networking equipment via a solution-based sales approach from initial business plan through implementation for clients in a five state territory.Sales Growth - Developed over 700 new end-user and reseller accounts increasing direct sales by $1.5M in less than a two year period. Territory Development / Contract Negotiation - Negotiated long term RFP contracts & state/local vendor purchasing agreements to ensure product availability in new and existing business opportunities.

Internship program: Actively sold group ticket packages and luxury suite options to businesses within Eastern Washington, North Idaho, and Western Montana. Provided press release information for arena events and promoting efforts through local radio stations and drop-off advertising.