• Schedules one on one time with junior IT Specialists to determine skills needing to be improved on.• Works with all Boise VA customers to support their day-to-day operational needs.• Works with VA Infrastructure partners to ensure ticket resolution for end users.• Follows and enforces all Department of Veterans Affairs policies.• Performs systems security evaluations to ensure information systems reliability and accessibility.• Conducts audits of IT programs to determine ways to improve Area Boise security posture. • Participate in Area Boise Security Posture meetings to address vulnerabilities and POA&M issues.• Provides group and one on one systems and software applications training to customers.• Performs vulnerability remediations based on NESSUS and SPLUNK security scans.• Documents and provides feedback on trends pertaining to customer support, including viable recommendations for improvement.• Installs and configures approved software applications and troubleshoots and maintains all approved customer hardware and software applications.• Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.• Provides support for technology endpoints by implementing, maintaining, and updating standard baseline configurations for assigned devices.• Performs Account Management to include Access Control, Account Creation, and Active Directory Administration.

• Scheduled one on one time with junior IT Specialists to determine skills needing to be improved on.• Ensured IT Specialists remained current on TMS training.• Identified and planned work to be completed by junior IT Specialists based on ticket load, action items and identified projects. • Worked with all Boise VA business customers to support their day-to-day operational needs.• Worked with VA infrastructure partners to ensure ticket resolution for end users.• Communicated with end users to understand and resolve complaints. • Followed and enforced all Department of Veterans Affairs policies.• Scheduled and implemented projects to deploy new systems to end users while minimizing disruption to Veterans care. • Conducted audits of IT systems to determine was of improving the Area Boise security posture. • Participated in Area Boise Security Posture meetings to address vulnerabilities and POA&M issues.• Took part in Major Incident Management calls pertaining to Area Boise.

I obtained my Master's degree in Information Assurance and Security with a Specialization in Digital Forensics. I maintained a 4.0 G.P.A. through the entire program.

• Utilized complex forensic equipment (Black Light, MacQuisition, FTK, EnCase, Paladin, Cellebrite) to identify, collect, preserve, and analyze electronic data from laptops, desktops, servers, etc.• Established, developed, and maintained the Digital Forensic Laboratory while adhering to American Society of Crime Laboratory Directors / Laboratory Accreditation Board (ASCLD/LAB) established standards.• Assisted in the design and setup of Carden Rose, Inc network and systems. • Calibrated and validated Digital Forensic laboratory equipment and software.• Performed periodic audit of system security to include Disaster Recovery and Business Continuity. • Performed Risk Assessments and analysis on network and systems.• Created the Standard Operating Procedures manual for the Digital Forensics Laboratory while adhering to ASCLD/LAB established procedures and guidelines.• Conducted Digital Forensic analysis of evidence by utilizing established scientific methodologies and forensic techniques in support of civil and criminal investigations.• Investigated the location of cell phones through a detailed examination of Call Detail Records and Cell Tower configuration data.• Created forensic copies of digital evidence dictated by case-related needs.• Created and maintained a Chain-of-Custody necessary for the admissibility of evidence in court.• Prioritized cases to meet time-sensitive deadlines and ensure that case-related data is preserved.

• Developed, implemented, tested, and documented disaster recovery (DR) procedures.• Performed annual Disaster Recovery testing in alignment with business operations plans.• Conducted and assessed data and system recovery testing to identify gaps and ensure continuous improvement.• Conducted business impact analysis and risk assessments as needed.• Provide user support services for school administration and classrooms by performing first level support by troubleshooting network problems.• Coordinated all efforts at the campus level to address and resolve technical and network issues in coordination with Headquarters technical staff when necessary.• Managed user accounts and profiles for computer, alarm, voicemail and phone systems.• Troubleshoot reported problems and documented diagnostic processes for issues related to computers, periphery equipment, alarm, and phone systems.• Conducted research to find solutions and implements the most appropriate solution.• Follow-up with internal customers to ensure that technical needs have been met.• Implemented software and hardware releases, bug fixes and/or operational improvements as directed by Headquarters staff.• Re-imaged cleaned and maintained computers.• Made repair or hardware replacement recommendations to the Director.• Performed server backups in accordance with enterprise backup policy and maintained application and curriculum software as directed by Headquarters staff.• Collaborated with Headquarters' IT Operations, Network Team, and/or third-party service/warranty providers to restore services and correct core problems.• Assisted Headquarters IT staff with enterprise-wide project planning and implementations as needed.• Provided technical/network support on the distribution of curriculum software images.• Provided user training and assistance.• Supervised student workers and Federal Work Study employees performing System Support tasks.

• Facilitated end-user experience by providing installation, support, maintenance, and repair to Hardware/Software services.• Independently researched hardware/software solutions.• Made recommendations to management for hardware/software replacement/upgrades.• Provided technical assistance to both students and staff.