Cory Oden Email & Phone Number

United States

• Develop, research, test, and implement business process improvements, procedures, and system changes.• Evaluate business process changes to identify and document business impacts and benefits.• Act as subject matter expert to provide business requirements for process improvements and system enhancements.• Conduct effective interview/research to determine and document the stakeholders, business needs and requirements.• Create and analyzes workflow diagrams.• Review technical design deliverables to ensure business objectives are reached.• Provide training including identification of needs, development of materials, communications of changes, manuals, etc.Provide post implementation support, such as, problem resolution, adjustments to new procedures, and change management.• Develop presentations of materials, models, findings, plans and/or conclusions.• Continually looking for process improvement strategies.

- Systems Administrator and trainer for EHR, AcuityLogic POS, ABB Verify and Telehealth.- Creator of company-wide manuals and training videos and SOPs.- Administrator of Jira, a ticketing system used for program support- Responsible for updates of company’s intranet.- Perform trainings on updates and changes to the Eyefinity POS.- Weekly operational meetings with company executives to develop goalsand collaborate as a team.- Work directly with Eyefinity VSP to go over issues and tickets within their system.

Collaborated with key stakeholders, end users and other members of the business, patient care and Information Technology teams to optimize data flow and access.• Evaluated problem tickets and service requests, customer requests for changes, data integration requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities.• Assured the Information Technology (IT) needs support the goals and objectives of the customer as well as the business needs of Hoag.• Addressed data integration concerns for the end-users.• Supported the Operational aspects of the HIE system (Medicity) and enterprise integration engine.• Performed routine manual maintenance and data validation tasks required by HIE and integration systems.• Work with end-users to gather business requirements, performs analysis, code and test interfaces to ensure successful and seamless communication among the various IT systems and applications components.• Participated in the design, build and maintenance of system interfaces and other data integration elements for the Information Technology department.• Participated in the design, build and maintenance of HIE interfaces and other data integration elements of HIE.• Responsible for monitoring system interfaces and interface engine and HIE to proactively identify potential issues and assist in troubleshooting and resolving data integration issues.• Troubleshoot and resolves interface errors and other data integration issues.• Responsible for testing the data integration components of systems, including any configurations, customizations, and new releases, prior to production implementation.• Prepared for and participates in system design, validation and/or remediation sessions.• Work with vendor relations staff in communicating and working with information technology vendors.• Works with application teams to assist with the design and execution of integrated testing.Cloverleaf, HIE

Mission Viejo, California, United States

During my time at Total Vision, I have received multiple promotions and increasedresponsibilities through the years, currently serving as the systems administratorcompany-wide. In addition, I am responsible for training doctors and office staff in avariety of system programs.- Implementation Specialist for data conversions- Systems Administrator and trainer for EHR, AcuityLogic POS, Affinity- Analytics, Clover, and Solution Reach (CRM)- Creator of company-wide manuals and training videos and SOPs- Administrator of Zendesk, a ticketing system for program support- Responsible for updates of company’s intranet on SharePoint- Lead trainer for newly acquired optometry offices- Weekly operational meetings with company executives to develop goalsand collaborate as a team.

Irvine

During my time at Office Ally, I received all superior reviews and multiplepromotions. My initial position was as an EHR trainer and technical supportspecialist. Within one year I was promoted to a lab and QA analyst. Ultimately, I waspromoted to the role of Lead Business Analyst with managerial responsibilities.- Use of HL7 and Note++ programs to ensure proper lab interfacing- Built new lab connections using SFTP, VPN, and 3rd party conversionprotocols- Developed, trained, and implemented the PM160 program for Cal Optima- Monitored and solved SQL database performance problems- Created PRDs for new product development- Created and resolved open tickets in Jira- Performed testing of lab interfaces including: development, QA, staging, andproduction.- Created company-wide user manuals for EHR, Practice Mate, ERX and Labs- Responsible for training and supporting all technicians with each computerprogram used within the company

Spokane, Washington Area

I worked in a variety of capacities such as: sales, development, product management,and quality assurance with Optical Wi-Fi. During this time, I honed mycommunication skills and was committed to working as a team player, always willingto help all team members complete tasks.- Responsible for negotiating sales contracts and closing deals with internationalairports and hospitals in the Pacific Northwest territory.- Worked with developers and project managers to maintain quality assurance- Provided on-site technical support to our clients and coordinated routine testing ofproducts

Business Management

Education record