Cory Cooper Email & Phone Number

Gatineau, Quebec, Canada

• Perform evaluations of communications for global ESDC communications strategies, as well as communications activities for several initiatives.• Conduct evaluation interviews of communications professionals to analyze ESDC communications strategies and campaigns, as well as communications activities for several initiatives.• Produce recommendations and key takeaways for communication activities after analyzing data from evaluations.• Development, planning, and evaluation of social media and communication strategies.• Preparation of communications risk assessment for audit reports, evaluation reports, and other departmental reports.• Contribute to the development of strategic narratives, models, training, and standards for PASRB.• Recommend innovative ideas for work unit activities and procedures.

• Developed social media calendars, both written and visual content, for ESDC programs & services.• Created content and visuals for numerous social media platforms to promote ESDC programs & services to Canadians.• Performed edits to 2-Week Social Media Calendar before sending to departmental heads.• Monitored 23 social media accounts on various platforms to ensure any inquiries or questions are answered in a timely fashion.• Posted content daily on 23 different company social media accounts.• Added social media calendars from all departments into the master social media calendar.• Researched social media trends and algorithm changes for social platforms. Informing the social media team with updates and adapting strategies to fit with changes in order for channels to succeed.

Ottawa, Canada Area

• Managed a staff of up to 40 individuals at a time, both front and back of house employees, ensuring restaurant operations run smoothly and efficiently.• Actively participated in the training of new staff and providing feedback to ensure their success.• Distributed tasks among staff and overlooked them to ensure all daily duties were completed.• Ensured daily labour quotas are met.• Assisted in scheduling staff and performed interviews with potential new hires.• Dealt with employee disciplinary issues and put plans in place to provide them with the assistance needed to reach their full potential.

Gatineau, Quebec, Canada

• Responded to roughly 1,097 Air Travel Complaints, 300 Accessibility/Air/Rail/Marine inquiries and dealt with 338 Call Centre referrals in the Fourth Quarter of the Fiscal Year.• Managed a large volume of inquiries from the Canadian Transportation Agency's general information inbox daily.• Drafted correspondence, internal messages, web content and social media content ensuring overview of company content and information is available to all followers.• Reported on quarterly basis on a variety of qualitative information/statistics relating to public queries.• Daily usage of tracking platforms such as AppInfo and Fusion to ensure all inquiries were input to the database and cases were assigned to the proper company representatives.

• Planned and implemented promotional campaigns.• Developed Ads and graphics for company's website and social media platforms.• Frequent review of website maintenance and analytics to ensure user navigation on company site operated smoothly.• Produced social media content and graphics daily.• Assisted with customer experience, inquiries and billing issues through e-mail and social media platforms.• Developed Google AdWords, to prompting customers to purchase Goodtime products while staying in the guidelines set out by partners.• Produced a weekly email to our customers of current promotions and new products.• Experience in E-Commerce by adding products and information to the Online Shop.• Updated used motorcycle inventory regularly, by using Dealerspike software, ensuring all sold and available products on site reflect in-store inventory.

Ottawa, Canada Area

• Produced short videos containing FanShare content using Adobe Premiere and iMovie.• Developed media relations documents such as press releases for newly established partnerships with companies.• Assisted with customer experience, inquiries and billing issues, using the Stripe platform.• Produced a weekly E-newsletter by writing about trending topics and FanShare content.• Developed a weekly Ownership Narrative for partnered podcasts, by sharing trending topics, player data, sentiment ratings and ownership percentages.• Built FanShare infographics for all social media channels using Adobe Photoshop.• Researched daily fantasy sports content, using Tweetdeck and other platforms to input relevant content into the database.

• Produced Earthub brand logo, by using various Photoshop, ensuring the logo reflects the organization's values and goals.

Canada

• Produced ISRRC brand logo, by using various Photoshop, ensuring the logo reflects the organization's values and goals.• Developed ISRRC graphics for all social media channels, website banners and territory maps by using Adobe Photoshop and other images, ensuring ISRRC content is consistent across all platforms.

Ottawa, Ontario

• Responsible for creating lead generation, while providing customers with outstanding service and contributing to the sales team atmosphere.• Assisted consumers with inquiries and issues regularly, through 1-on-1 e-mail.• Performed phone calls to clients who attended previous games, to determine if they enjoyed the experience, resulting in more repeat buyers.• Utilized Salesforce and Paciolan software, to finalize ticket purchases and select the preferred seating for the event.• Assisted Sales team with client relationships, by visiting guests during games, to ensure guest experiences and needs were exceeded.• Produced business leads by researching businesses online, which resulted in new sales and client relationships.

Graduate Certificate, Sport Business Management

Knowledge and Practical Skills related to; Pricing Strategies, Ticket Sales, Budgeting, Marketing Analysis, and Buying Behaviours. •.

Diploma, Marketing

Activities and Societies: Varsity Mens Volleyball Team Knowledge and Practical Skills related to; Marketing Research, Sales, Social Media.

Diploma, Fitness And Health Promotions

Knowledge and practical skills related to; community health promotion, physical activity programming, lifestyle management, nutrition.