• Effectively support employees and company related to IT infrastructure, systems and security• Continually researched and developed considered recommendations for acquisition of new technologies, leading to current array of standardized tools.• Identified and resolved business system problems utilizing continuous process improvement activities.• Managed local and remote technical support, ensuring full utilization of support capabilities.• Completed SOP/training manuals• Assisted with daily support of user functions including software, hardware, network, and active directory account issues.• Built, deployed and maintained laptops, desktops, and servers• Created and managed network shares, security groups, distribution lists, folders and associated permissions.• Developed corporate policies and procedures for implementation and usage of corporate technology assets. Ensured users adhered to these technology guidelines.• Organized testing environment for new products/malware/systems issues, assessed problem areas and reported to the COO

• Effectively support employees and company related to IT infrastructure, systems and security• Continually researched and developed considered recommendations for acquisition of new technologies, leading to current array of standardized tools.• Identified and resolved business system problems utilizing continuous process improvement activities.• Managed local and remote technical support, ensuring full utilization of support capabilities.• Completed SOP/training manuals• Assisted with daily support of user functions including software, hardware, network, and active directory account issues.• Built, deployed and maintained laptops, desktops, and servers• Created and managed network shares, security groups, distribution lists, folders and associated permissions.• Developed corporate policies and procedures for implementation and usage of corporate technology assets. Ensured users adhered to these technology guidelines.• Organized testing environment for new products/malware/systems issues, assessed problem areas and reported to the COO

• Effectively support employees and company related to IT infrastructure, systems and security• Continually researched and developed considered recommendations for acquisition of new technologies, leading to current array of standardized tools.• Identified and resolved business system problems utilizing continuous process improvement activities.• Managed local and remote technical support, ensuring full utilization of support capabilities.• Completed SOP/training manuals• Assisted with daily support of user functions including software, hardware, network, and active directory account issues.• Built, deployed and maintained laptops, desktops, and servers• Created and managed network shares, security groups, distribution lists, folders and associated permissions.• Developed corporate policies and procedures for implementation and usage of corporate technology assets. Ensured users adhered to these technology guidelines.• Organized testing environment for new products/malware/systems issues, assessed problem areas and reported to the COO

• Effectively support employees and company related to IT infrastructure, systems and security• Continually researched and developed considered recommendations for acquisition of new technologies, leading to current array of standardized tools.• Identified and resolved business system problems utilizing continuous process improvement activities.• Managed local and remote technical support, ensuring full utilization of support capabilities.• Completed SOP/training manuals• Assisted with daily support of user functions including software, hardware, network, and active directory account issues.• Built, deployed and maintained laptops, desktops, and servers• Created and managed network shares, security groups, distribution lists, folders and associated permissions.• Developed corporate policies and procedures for implementation and usage of corporate technology assets. Ensured users adhered to these technology guidelines.• Organized testing environment for new products/malware/systems issues, assessed problem areas and reported to the COO

• Effectively support employees and company related to IT infrastructure, systems and security• Continually researched and developed considered recommendations for acquisition of new technologies, leading to current array of standardized tools.• Identified and resolved business system problems utilizing continuous process improvement activities.• Managed local and remote technical support, ensuring full utilization of support capabilities.• Completed SOP/training manuals• Assisted with daily support of user functions including software, hardware, network, and active directory account issues.• Built, deployed and maintained laptops, desktops, and servers• Created and managed network shares, security groups, distribution lists, folders and associated permissions.• Developed corporate policies and procedures for implementation and usage of corporate technology assets. Ensured users adhered to these technology guidelines.• Organized testing environment for new products/malware/systems issues, assessed problem areas and reported to the COO

• Effectively support employees and company related to IT infrastructure, systems and security• Continually researched and developed considered recommendations for acquisition of new technologies, leading to current array of standardized tools.• Identified and resolved business system problems utilizing continuous process improvement activities.• Managed local and remote technical support, ensuring full utilization of support capabilities.• Completed SOP/training manuals• Assisted with daily support of user functions including software, hardware, network, and active directory account issues.• Built, deployed and maintained laptops, desktops, and servers• Created and managed network shares, security groups, distribution lists, folders and associated permissions.• Developed corporate policies and procedures for implementation and usage of corporate technology assets. Ensured users adhered to these technology guidelines.• Organized testing environment for new products/malware/systems issues, assessed problem areas and reported to the COO

• Effectively support 200+ employees in the Greater Vancouver and Fraser Valley regions and numerous sub-contractors across Canada• Work as a team lead for the undercover Safety Monitoring and Response Team (SMaRT) at various festivals and venues to ensure the safety and security of patrons and staff• Effectively secure new contracts and maintain professional relationships with clients to ensure long-term success• Maintain employee schedules and payroll reports using diverse scheduling applications and software including WinTeam, and Shiftboard• Execute weekly reports and audits to ensure all employees are following proper guidelines and procedures• Continually create and update Standard Operating Procedures for clients and employees• Efficiently reduced employee overtime to maximize profits on monthly, quarterly and yearly statements

• Communicated daily with management relaying store status and any ongoing procedural and security issues companywide• Prepared documents and policies for Health and Safety, Stock Shortages and Co-operative Policing Initiatives• Participated in monthly meetings with other retailers, local police and additional security companies to gain knowledge of any active or non-active situations around the area• Prioritized reports and audits to ensure all KPIs were met and maintained• Completed Human Resources duties including hiring, termination, disciplinary action for employees, and entering data for the accounting and payroll departments

- Driving sales- Education customers on the latest technology and gadgets- Ordering, stock

• Served as Security Officer as mobile/bike patrol at a local mall in BC protecting the property, clients, customer along with providing customer service.• Worked closely with local RCMP detachments in the area to assist with the decline of motor vehicle theft.• Provided support to the administration office with special event along with the escort and protection of VIPs.• Served as a Loss Prevention Officer for Chapters, BC Liquor Stores, HMV and Toys R Us.• Maintained all documents and reports, providing quick and easy access, resulting in time savings.• Consistently provided backup support for management as required.