Cory S. Email & Phone Number

Lynnwood, Washington, United States

Bothell, Washington

• Daily Tasks:
• Track inventory in multiple labs, and re-order low stock counts
• Calibrate and sterilize lab equipment
• Cycle lab glassware, plastics, and bioreactors through sterilization process
• Compound culture medium for all upstream projectsAccomplishments:
• Rolled out team communication tool

Woodinville, Washington

• Assisted customers with projects, and specific tools needed to complete
• Upsold customers on tools that customers could grow into, as opposed to out of
• Delivered superior customer service for those looking in multiple departments
• Assembled Stihl products to be sold on floor per manufacturer policy

Seattle, Washington, United States

• Handled inbound customer inquiries via chat, email, and phone
• Guided customers to solutions that best fit their scenario/problems
• Researched and had basic understanding of 176+ separate services
• Scheduled calls with Solution Architects to do deep dive of services to best fit the situation
• Involved partners to help customers with implementation of solution(s)

Greater Seattle Area

• Built Onboarding program from scratch for all new subscription customers
• Created tracking document for onboarding to track success
• Researched and implemented new software/tools to enhance onboarding experience
• Optimized accounts using strategic analysis by adding/removing service types, service areas, and sources
• Upsold accounts based off performance/return on investment and demand available

Seattle, Washington

• Provided superior customer service to clients that are on a higher spend
• Optimized accounts using strategic analysis by adding/removing service types, service areas, and sources
• Upsold accounts based off performance/return on investment and demand available
• Onboarded new midmarket accounts
• Communicated with midmarket sales team on cancellations, onboardings, and account activity

Bothell, Washington

• Communicated with offsite technicians regarding orders and issues
• Utilized SharePoint to follow orders and ensure orders are being handled according to service level agreements
• Verified quality of images sent out on reports meets company standards
• Monitored status of reports using proprietary software to reactivate inactive and stuck orders

Redmond, Washington

• Provided gear comparisons to customers so that they may make informed purchasing decisions
• Trained and kept up to date with upcoming equipment and new releases in all departments
• Second highest sales recorded in store for Guitar Center Pro Coverage
• Educated customers on current promotions and deals such as lessons, peripherals, and add-ons

Kirkland, WA

• Utilized Outlook to resolve customer questions and inquiries concerning units, pricing, and order status
• Generated packing slips to ship units to clients
• Cross referenced customer purchase orders with FAA 8130 certificates to ensure validity
• Communicated with internal repair shop regarding incoming repairs, certificate issues, and program updates
• Sent quotes to customer for repair costs, purchase order corrections, and/or test and re-certification fees

Bothell, WA

• Communicated with offsite technicians regarding orders and issues
• Utilized SharePoint to follow orders and ensure orders are being handled according to service level agreements
• Verified quality of images sent out on reports meets company standards
• Monitored status of reports using proprietary software to reactivate inactive and stuck orders

Bothell, WA

• Investigated issues with payments and delivery on high priority accounts
• Resolved disputes with report measurements/labels and general inquiries regarding products
• Created bulk orders for enterprise clients
• Communicated contract updates, orders, and questions pertaining to other departments
• Point of contact for issues regarding enterprise accounts

Bothell, WA

• Monitored team performance using proprietary software
• Communicated with team members where users are needed most
• Verified quality of images sent out on reports meets company standards
• Checked status of reports using proprietary software to reactivate inactive and stuck orders
• Worked with team members to distinguish how to achieve goals, or help create goals to progress professionally

Bothell, WA

• Placed new orders into process according with suitable imagery
• Utilized SharePoint to follow orders and ensure orders are being handled according to service level agreements
• Delivered reports manually that failed auto-delivery
• Searched for locations using assessors sites for reports that did not populate due to geocoding issues

Kirkland, WA

• Performed bill analysis for customers to distinguish areas for savings and new features
• Created labeling system to increase accuracy in tracking inventory
• Assisted customers with device tutorials and accessory purchases
• Researched operating systems, plans, and features to make sure customers purchased products that best fit their needs

Bellevue, Washington

• Created bill time tracking that was still implemented upon departure to help set time expectations for arriving guests
• Expedited orders from kitchen to proper tables/guests
• Quality assurance for meals to ensure meals were complete and correct
• Ran appetizer and salad station during rushes
• Facilitated communication between Front of House (FOH) and Back of House (BOH)