Cory Temple Email & Phone Number

Commerce Township, Michigan, United States

Suburban CDJR Of Ann Arbor

Suburban Toyota Of Farminton Hills

Phoenix, Arizona Area

• Managed high volume of incoming/outgoing calls for all new and existing University students. Trained new hires in Pre-Enrollment Department. Established/built and maintained rapport, and conducted knowledge-base.
• Provided key information and on-going support to students in academic programs (qualification), finance programs (FASFA, disbursements, tax forms) student online Websites (grades and online assignments) and Veterans.
• Collaborated with colleagues applying in-depth knowledge of policies/procedures for Finance, Enrollment and Veterans Affairs Department.
• Communicated with academic counselors, financial aid staff, enrollment advisors and registrar service representatives to resolve issues.
• Contacted prospective students in support of Outbound Department. Transferred incoming calls to designated key contacts.Achievments:
• Consistently ranked as a Division Top-Performer in "Top-Five" out of 300 from 2006 to 2009. Exceeded expectations for satisfaction and quality.

Phoenix, Arizona

• Managed inbound calls and booked appointments for national corporation offering cleaning service to primarily consumers, as well as business-to-business accounts.Promoted to position of Dispatcher coordinating 100+.
• Provided customer service and followed-up to confirm appointments at administrative office. Coordinated with dispatchers and service representatives.
• Charged with facilitating diverse office management tasks including bookkeeping, accounts receivable and accounts payable.
• Managed account billing for major accounts and maintained vendor relationships.Recognized as "Employee of the Year" out of 50 employees in 2005 for exceeding expectations in diverse office management, administrative.