Cory Temple Email & Phone Number

Commerce Township, Michigan, United States

Suburban Cdjr Of Ann Arbor

Suburban Toyota Of Farminton Hills

Phoenix, Arizona Area

Managed high volume of incoming/outgoing calls for all new and existing University students. Trained new hires in Pre-Enrollment Department. Established/built and maintained rapport, and conducted knowledge-base research in support of student base.• Provided key information and on-going support to students in academic programs (qualification), finance programs (FASFA, disbursements, tax forms) student online Websites (grades and online assignments) and Veterans Affairs (GI bill).• Collaborated with colleagues applying in-depth knowledge of policies/procedures for Finance, Enrollment and Veterans Affairs Department. • Communicated with academic counselors, financial aid staff, enrollment advisors and registrar service representatives to resolve issues.• Contacted prospective students in support of Outbound Department. Transferred incoming calls to designated key contacts.Achievments:• Consistently ranked as a Division Top-Performer in "Top-Five" out of 300 from 2006 to 2009. Exceeded expectations for satisfaction and quality.• Instrumental in deploying critical knowledge base project for Department. Collaborated with external consultant to develop internal Website for use in employee knowledge base article publishing. Build HTML Web pages.• Wrote, edited and published numerous policy and procedure, and organizational contact articles for Website on a continuous basis.• Recognized for excellence in client relations and de-escalation techniques, as well as expert research capabilities to expedite issue resolution.• Selected to attend Annual Leadership Summit six times.• Designated as one of 25 out of 250 colleagues for work-at-home program due to superior problem-solving, technical and communication skills.

Phoenix, Arizona

Managed inbound calls and booked appointments for national corporation offering cleaning service to primarily consumers, as well as business-to-business accounts.Promoted to position of Dispatcher coordinating 100+ jobs daily while managing operations for 30 trucks. Conducted route planning to achieve seamless operations and optimal customer service.• Provided customer service and followed-up to confirm appointments at administrative office. Coordinated with dispatchers and service representatives.• Charged with facilitating diverse office management tasks including bookkeeping, accounts receivable and accounts payable. • Managed account billing for major accounts and maintained vendor relationships.Recognized as "Employee of the Year" out of 50 employees in 2005 for exceeding expectations in diverse office management, administrative and bookkeeping operations.