Cory Green Email and Phone Number
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With over 20 years of Service Delivery leadership in multiple industries I am well versed in people, process, project and financial management. I excel at developing lasting relationships with my teams and my customers, at driving consistency within service delivery operations, fostering innovative process improvements as well as exceeding client expectations while growing the bottom line. After high school I went to automotive school and then onto working on large diesel trucks as my intended career. During that time computers were being integrated into the automotive industry and an opportunity to leverage my mechanical mindset and work with computers developed into a different career path these past 20 years. I have now come full circle and back into the automotive industry at Tillamook Diesel Repair where I plan to leverage the experiences I have gained for the benefit of my team, my customers and my local community.
Oregon Small Business Development Center Network
View- Website:
- oregonsbdc.org
- Employees:
- 27
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Educator And Advisor - Oregon Small Business Development Center (Sbdc)Oregon Small Business Development Center NetworkTillamook, Or, Us -
Educator & Advisor - Oregon Small Business Development Center (Sbdc)Oregon Small Business Development Center Network Jun 2022 - PresentTillamook, Oregon, United StatesCurriculum development and instruction to students enrolled in the small business development program. Classes I am responsible for are: 1) Operations, Quality & Risk Management 2) Strategy, Sustainability, Resiliency and Scalability 3) Systems, Technology and Information Management.In addition I am one of many Advisors who are assigned to work with small businesses in a consulting role. Advisors work both with business startups in planning phases as well as existing business in addressing issues impacting their day-to-day operations or growth plans. -
Senior Director Of Infrastructure Service Delivery At Hcsc AccountHcl Technologies (Infrastructure Services Division) Aug 2017 - Jan 2020Frisco, TexasProvide executive-level leadership with full accountability for account management and service delivery to Health Care Service Corporation (HCSC), the largest customer-owned health insurer in the U.S.Oversee strategic IT direction, teams, and projects across multiple infrastructure areas including Mainframe / Distributed / End User Compute / Shares Services / Security Services. Moreover, I manage all aspects of enterprise-wide migrations, upgrades, and operational shifts. I create internal guidelines and procedures, direct resource allocation, establish KPIs, and ensure adherence to SLAs. I lead the on time and under budget delivery of complex and demanding projects with ownership of team performance and staff development.During my time here so far, I have realized a double digit improvement in account margin through an initiative to analyze and control account expenses. I have enhanced service delivery through development of well-received internal standards now used by over 700 onshore/offshore resources. I have also spearheaded significant process improvements within an organizational shift from transition to steady state operation, including improvements to communications, metric reporting, knowledge management, and service delivery. -
Vice President Of Infrastructure Services OperationsConduent Mar 2017 - Jul 2017Lewisville, TexasAt Conduent (formerly Xerox Services prior to 2016), I earned several promotions culminating in an executive-level role throughout eight years of service focused primarily on infrastructure operations, platform integration, account management, data integration and tools.In this role, I held bottom-line accountability for Infrastructure Services Operations as a strategic leader of onshore/offshore teams, client platforms, operational budgets, major projects, program assessments, and steering the course of departmental operations. Over the course of 2017, I improved our team’s ability to identify and leverage cost reduction and control through “One IT” model implementation across the board. I also managed a critical “State of Operations” assessment, resulting in improved abilities to delivery, timely corrective action plans through systematic enhancements to monitoring, backup and restore, patching, ticketing, and more. Additionally, I successfully built a new workplace services IT team in support of company separation; focused on staffing critical positions, establishing foundational processes/procedures along with budgeting to support transitional and post-separation IT operations. -
Senior Director, Workplace ServicesConduent Nov 2016 - Mar 2017Lewisville, TexasAs a Senior Director, I led all aspects of Enterprise Workplace Services and Operations, from architecture to proposals, budgets, deployments, teams, and strategic planning. I laid the foundation for a new IT services team with a focus on recruiting and staffing the department with new talent. I created and launched effective internal processes, guidelines, and procedures. I also managed procurement, system integrity, data safety, communications portals, and multiple IT functions. -
Senior Manager, End User Services Infrastructure PortfolioXerox Feb 2014 - Nov 2016Lewisville, TexasAs Senior Manager, I planned and orchestrated significant process improvements to infrastructure projects with responsibility for daily support of operations, teams, and major projects. I developed a successful new annual project review process and internally developed Service Delivery Portal ASP.Net application to improve access to regular Xerox services as well as lead the overall effort to migrate Xerox 140,000+ users from local infrastructure to cloud hosted Office 365 services. -
Senior Manager, Platform Integration And ToolsXerox Mar 2013 - Feb 2014Responsible for the process development driving integration of our solutions to our customers along with developing a program to rationalize and converge the IT tools utilized across the global Enterprise Infrastructure Solutions (EIS) organization. -
Senior Manager, Xerox Global Data Center OperationsXerox May 2010 - Mar 2013Responsible for day-to-day operations in support of Data Center (DC) processing which comprise; 8 Data Centers (5 in North America and 3 in Europe), Backup & Restore, DR, Hardware & Software Procurement, Major Incident Management, IT tools used to Monitor/Automate/Report, Vendor Management, Security and Audit Compliance along with operational processes of Incident, Change, Service Request and Problem.• Consolidated distributed site and regional specific support teams into one IT organization and then standardized SLA’s, reporting, budgets and support processes.• Reduced delivery cycle time for common services; VM’s, Storage, Privileged Accounts• Developed a quarterly audit program to validate all known DC assets are hardware and software monitored, backed up, in HW maintenance contract, in Security tools, etc.• Program sponsor and Enterprise Architecture lead for the development of a global IT Asset Management (ITAM) and Configuration Management Data Base (CMDB) effort replacing internally custom developed tools and manual processes. Both initiatives yielded an above industry benchmark of >98% level of accuracy week-after-week. -
Manager, Xerox Data Center OperationsXerox Jul 2009 - May 2010XIM Data Center Manager, providing service delivery management to the XCS and Xerox call centers receiving services out of the Lewisville, TX and Rosemont, IL data centers. -
Call Center Service Delivery Operations Manager Eds@Xerox AccountElectronic Data Systems Jan 1996 - Jul 2009Responsible for the operations of all teams supporting the mission critical Xerox order entry and billing system environments in North America. Support teams included Desktop, Server, Database, Application, Network, Telecom, Facilities, Disaster Recovery and Helpdesk.• Standardized SLA’s, reporting, budgets, support processes and architecture.• Expanded services to new Xerox groups who previously insourced their support needs• Lead developer of a custom Electronic Software Delivery (ESD) toolset that delivered needed flexibility to call center users and hours of administrator productivity. -
Senior Server And Network AdministratorMoore Business Forms (Acquired By R.R. Donnelley & Sons) Jan 1991 - Dec 1995• Joined Moore in 1991 in an entry-level desk side support position of a single server Novell based environment. My skills developed in the next 2 years as the systems grew to include multiple Novell, NT and Unix servers. • 1993 became the Team Lead for the data center as well as the primary resource for NT and Unix application server support nationwide. Later in 1993 became part of the team responsible for implementation of Wide Area Networking into major Moore facilities. • 1994 and 1995 installed Sun database servers into “HUB” facilities as well as conducted training classes for Administrators and end users on these new systems. • 1995 developed, tested and installed systems for Moore high volume print customers. This system would allow the digital transfer of large files from the customers LAN to the Moore print center of choice using a local Cisco ISDN router connected to the Moore Corporate WAN.
Cory Green Skills
Cory Green Education Details
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Lean Six SigmaSix Sigma - Xerox -
Various Technical Training CentersInformation Technology
Frequently Asked Questions about Cory Green
What company does Cory Green work for?
Cory Green works for Oregon Small Business Development Center Network
What is Cory Green's role at the current company?
Cory Green's current role is Educator and Advisor - Oregon Small Business Development Center (SBDC).
What is Cory Green's email address?
Cory Green's email address is co****@****rox.com
What is Cory Green's direct phone number?
Cory Green's direct phone number is +197242*****
What schools did Cory Green attend?
Cory Green attended Lean Six Sigma, Various Technical Training Centers.
What are some of Cory Green's interests?
Cory Green has interest in New Technology, Tools And Automation, Cutting Horses, Leading, Teaching And Mentoring Others, Am General Hummer (H1).
What skills is Cory Green known for?
Cory Green has skills like Data Center, Disaster Recovery, Vendor Management, Integration, It Service Management, Virtualization, Itil, System Deployment, Project Management, Active Directory, Infrastructure, Process Improvement.
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