Cory Travis Email & Phone Number

Conroe, Tx, Us

Houston, Texas, United States

• Orchestrated the management and maintenance of Microsoft Exchange Server, resulting in 99.9% uptime and optimal email communication for the organization. Streamlined email configurations and security protocols, enhancing email system reliability and security while reducing service interruptions by 20%.• Improved the company’s network efficiency by 15% through proper installation, maintenance, and support of VPN/VLAN, wireless networks and all PCs, routers, switches, VoIP phones, printers, and other peripherals.• Resolved end-user network, software, and hardware issues through Remote Desktop, phone, or in-person support, ensuring minimal disruptions, and escalated to higher-level support when necessary.• Maintained 95% customer satisfaction through swift, empathetic resolution of technical issues and clear communication in 3 years.• Boosted company productivity by 25% with the installation, testing and support of LAN, WAN, and Wi-Fi networks, consisting of workstations, VOIP phones, printers, fax machines, network routers, switches, and UPS.• Administered the addition, management and removal of domains, users accounts, and emails using Google Workspace Console.• Remedied staff network, software, and hardware issues by diagnosing the problem, working with the end-user via Remote Desktop, phone call or in-person to rectify the issue, or escalating to next level support as needed.• Designed and developed the company website, generating 5 new monthly leads.

Houston, Texas Area

• Managed and the escalation process for critical technical issues, ensuring swift resolution and minimal business disruption, earning recognition for my ability to handle high-priority incidents with poise and efficiency.• Collaborated closely with various business partners to understand their IT needs and prepared customized reports outlining recommendations for system improvements, helping to enhance operational efficiency.• Enhanced operational reliability by diligently monitoring systems, proactively resolving issues, and minimizing downtime by 15% for optimal performance.• Reduced network downtime by 5% with the mentoring of new hires on properly diagnosing, reporting, documenting, and escalating network issues within ServiceNow, company SOPs, and SLA guidelines.• Provided technical support to 40,000+ Shell Gas stations worldwide with a 99% connectivity rating, saving Shell Gas over $100M.• Coordinated with other departments to understand and meet requirements for application and system-level monitoring and provide an RCA (Root Cause Analysis) for future reference and a quicker response time.

The Woodlands, Texas

• Revamped the ticketing system, improving incident tracking and resolution times that led to a 30% reduction in service desk resolution time and enhanced overall customer service efficiency.• Demonstrated proficiency in diagnosing and repairing hardware issues, significantly reducing downtime by 25%. Successfully managed hardware upgrades and replacements, ensuring seamless transitions and improved system performance.• Assisted in providing clients quick and efficient technical support on computer hardware, software, and network issues using BMC Helix ITSM platform.• Coordinated routine hardware and software installations and upgrades according to company guidelines.• Analyzed, logged, and tracked complex software and hardware matters of significance pertaining to network connectivity issues, printer, server, and applications.

Fort Hood, Texas

• Spearheaded a 1-day IT project where I led a team of 4 in the installation, maintenance, and support of network and hardware equipment to provide phones, internet, and video conferencing capabilities for 100+ customers while maintaining 99% connectivity.• Delivered exceptional customer support by promptly addressing and resolving technical issues, maintaining a 95% customer satisfaction rating. Consistently received positive feedback for clear and concise communication, empathy, and efficiency in resolving IT challenges.• Contributed to a 17% efficiency boost by providing personnel with technical assistance in resolving connectivity issues and complex maintenance faults during contingency situations.• Installed, supported, and maintained multichannel line-of-site and troposphere scatter communications systems, antennas, and associated equipment worth over $1M.

Google Ux Design Professional Certificate, Web Page, Digital/Multimedia And Information Resources Design

Responsive Web Design Certification, Computer Science

Computer Science

Associate Of Science, Computer Science